TOP-SHOPS.BIZ

Mission and Vision

• Setting standards for marketplace trust;
• Encouraging and supporting best practices by engaging with and educating consumers and businesses;
• Celebrating marketplace role models;
• Calling out and addressing substandard marketplace behavior;
• Creating a community of trustworthy businesses.

TOP-SHOPS.BIZ sees trust as a function of two primary factors - integrity and performance. Integrity includes respect, ethics, intent, and working toward a diverse, inclusive and equitable marketplace. Performance speaks to a business's track record of delivering results in accordance with TOP-SHOPS.BIZ standards and/or addressing customer concerns in a timely, satisfactory manner.