Rexel Germany Support Service. How to file a complaint or leave a suggestion?
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Phone: 4971181030
Email: [email protected]
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Address and phone
| Contacts | |
| Customer Service: | +4971181030 |
| Customer Service: | [email protected] |
| Country: | Germany |
| Key conclusions from reviews: | Customers praise the vast assortment of electrical materials, reliable 24-hour delivery, and proactive staff who provide competent advice and fast solutions. However, negative feedback highlights unprofessional phone support near closing times, unresponsive after-sales service regarding defective items, and the abrupt termination of accounts for small businesses with lower order volumes. Suggestions for improvement include handling early-morning deliveries more quietly and carefully, as well as maintaining better communication when resolving product issues. |
| Social networks: | Facebook, Instagram, Youtube, Linkedin |
| Legal name: | Rexel Germany GmbH |
| Link to vacancies: | https://careers.rexel.com/de/ |
| Company policies: | Datenschutz, Agb, Retourenrichtlinien |
| Discounts and promotions: |
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| Delivery cost: | Delivery available:cost not specified; |
| Google Business Profile: | Google Maps |
| Media mentions: | uk.finance.yahoo.com, markets.businessinsider.com |
Working time
| Not specified |
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About the company
| Description: | Rexel Germany is a German business-to-business electrical wholesale corporation operating as a subsidiary division of the international Rexel Group. The company distributes electro-technical products, machinery components, and industrial assemblies to manufacturing sectors, commercial facility management organizations, and electrical engineering contractors. Its commercial inventory features specialized product groups such as photovoltaic modules, industrial automation systems, lighting hardware, structural cabling components, installation equipment, and heating devices. Integrated corporate service solutions include dedicated procurement apps, custom electrical enclosure processing, industrial maintenance software configurations, and building energy monitoring infrastructure. |
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| News: | Rexel Germany is actively expanding its product portfolio with an increased focus on energy-efficient building technology and renewable energy systems. The company has integrated new digital tools into its ordering platform to assist customers with project planning and logistics management. Efforts are underway to strengthen partnerships with regional installers and electrical contractors to provide comprehensive technical support for large-scale projects. Furthermore, the organization has implemented new internal sustainability measures aimed at reducing waste and optimizing supply chain operations. Rexel Germany continues to host periodic professional training sessions and workshops to provide technical knowledge regarding the latest industry standards and product innovations. |
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