HORNBACH Support Service. How to file a complaint or leave a suggestion?
This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.hornbach.de/
Phone: 4963486000
Email: [email protected]
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Address and phone
| Contacts | |
| Central administration: | +4963486000 |
| Investor Relations: | +496348602444 |
| Investor Relations: | +496348604558 |
| Investor Relations: | +496348602071 |
| Investor Relations: | +496348605262 |
| Public Relations: | +496348602571 |
| Corporate Social Responsibility: | +496348604556 |
| Online Shop Service Center: | +496348606070 |
| General inquiries: | [email protected] |
| Investor Relations: | [email protected] |
| Voting rights notifications: | [email protected] |
| Privacy: | [email protected] |
| Donations: | [email protected] |
| Foundation donations: | [email protected] |
| Expansion: | [email protected] |
| Reviews on external sites: | Trustpilot (hornbach.de):3.0;Trustpilot (hornbach.nl):1.6;Trustpilot (hornbach.se):3.3;Trustpilot (hornbach.ch):1.8 |
| Country: | Germany |
| Key conclusions from reviews: | Customers appreciate the broad product selection and the convenience of the online reservation service. Conversely, reviews frequently highlight dissatisfaction with delivery delays for online orders and inconsistent quality in customer service, specifically regarding responsiveness and damage during shipping. Some users suggest improvements in managing realistic delivery timelines and enhancing staff availability for assistance in stores. |
| Social networks: | Instagram, Facebook, Youtube, Tiktok |
| Legal name: | HORNBACH Baumarkt AG |
| Address: | Hornbachstraße 11, Bornheim, 76879, Deutschland |
| Link to vacancies: | https://karriere.hornbach.de/ |
| Price comparison: |
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| Awards and certifications: |
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| Company policies: | Datenschutzhinweise, Agb, Cookies, Rueckgabe und reklamation |
| Delivery cost: | Delivery available:cost not specified; |
| Google Business Profile: | Google Maps |
| Media mentions: | eqs-news.com, es.tradingview.com, live.deutsche-boerse.com, investing.com, supplychaindigital.com |
Working time
| Working hours | |
| Monday: | 07:00 - 20:00 |
| Tuesday: | 07:00 - 20:00 |
| Wednesday: | 07:00 - 20:00 |
| Thursday: | 07:00 - 20:00 |
| Friday: | 07:00 - 20:00 |
| Saturday: | 07:00 - 20:00 |
| Sunday: | 00:00 - 00:00 |
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About the company
| Description: | HORNBACH is a major European DIY-store and garden center chain based in Germany. The company operates large-scale retail outlets offering a wide selection of construction, renovation, and gardening products. Its official website serves customers across multiple regions with digital access to its extensive product catalog and home improvement services. |
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| Year of foundation: | 1877 |
| Founders: | Michael Hornbach |
| News: | The official website of HORNBACH provides a project-focused hardware store experience and an online shop with approximately 600,000 articles. The company maintains a low-price policy that applies even after a purchase has been completed. Customers have the choice to place orders online for direct delivery or reserve items for in-store pickup. The platform includes a specialized customer challenge verification mechanism within its online network infrastructure. These operational services are supported by digital systems designed to manage broad product availability across various departments. |
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