OBI Support Service. How to file a complaint or leave a suggestion?
This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.obi.de/
Phone: 4921969062000
Email: [email protected]
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Address and phone
| Contacts | |
| Customer Service: | +4921969062000 |
| Legal notice and general inquiries: | [email protected] |
| Authorities and product safety: | [email protected] |
| Reviews on external sites: | Trustpilot (obi.de):2.9;Google Reviews:4.2 |
| Country: | Germany |
| Key conclusions from reviews: | Customers frequently praise the convenience of the store's pickup service and appreciate the broad availability of home improvement products. However, negative feedback highlights significant concerns regarding delivery delays, specifically noting that stated delivery windows for online orders are often unreliable. Some customers also express frustration with the responsiveness and quality of customer service, suggesting that staff availability and communication regarding order statuses need improvement. Trustpilot |
| Social networks: | Facebook, Youtube, Instagram |
| Legal name: | OBI E-Commerce GmbH |
| Link to vacancies: | https://jobs.obi.de/ |
| Price comparison: |
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| Company policies: | Datenschutzhinweise, Agb, Datenschutzhinweise |
| Discounts and promotions: |
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| Delivery cost: | Delivery available:cost not specified; |
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| Google Business Profile: | Google Maps |
Working time
| Not specified |
Feedback form
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Complaints and suggestions form
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About the company
| Description: | OBI is a German home improvement and DIY store chain that operates physical retail markets alongside an online shop. The company provides customer consultation, project planning, and product sales across main segments such as building, gardening, technology, and living. Its specialized services include custom kitchen planning studios, digital garden and bathroom planning, color mixing, timber cutting, and equipment rental solutions. |
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| News: | The official website of OBI highlights a commercial promotion offering a specific percentage discount on newly planned kitchens valued above a certain threshold for registered heyOBI customers. This promotional offer is paired with a long-term interest-free financing option for qualifying purchases made through the company's kitchen planning studios. Additionally, a targeted discount coupon has been issued exclusively via the heyOBI mobile application for a designated model of a Kärcher high-pressure cleaner. The enterprise provides integrated installation and consultation services across various home categories by coordinating directly with regional partner companies. These operational updates are structured alongside the platform's broader digital loyalty services to manage direct customer benefits. |
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