toom Baumarkt Support Service. How to file a complaint or leave a suggestion?
This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://toom.de/
Phone: 4922146706710
Email: [email protected]
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Address and phone
| Contacts | |
| Customer Service: | +49221 467 067 10 |
| General inquiries and customer service: | [email protected] |
| App support: | [email protected] Google Play |
| Reviews on external sites: | Trustpilot (toom.de):2.5;Google Reviews:4.1 |
| Country: | Germany |
| Key conclusions from reviews: | Customers frequently appreciate the helpfulness of store staff and the convenience of the online and app-based services. However, negative feedback often highlights frustration with delivery delays, issues regarding the return and refund process for online orders, and inconsistent product availability. Some users suggest improvements in communication regarding order status and more reliable support response times for online inquiries. |
| Social networks: | Facebook, Instagram, Youtube |
| Legal name: | toom Baumarkt GmbH |
| Link to vacancies: | https://karriere.toom.de/ |
| Price comparison: |
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| Company policies: | Datenschutz, Agb, Rueckgabe |
| Discounts and promotions: |
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| Delivery cost: | Delivery available:cost not specified; |
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| Google Business Profile: | Google Maps |
| Media mentions: | retail-optimiser.de, ecdb.com |
Working time
| Not specified |
Feedback form
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Complaints and suggestions form
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About the company
| Description: | toom Baumarkt is a German home improvement and DIY store chain that operates physical retail locations alongside an online shop. The company organizes its catalog into major product divisions including workshop and machinery, building and renovation, bathroom and sanitary, garden and leisure, and living and household. Its localized retail services feature a custom material cutting service, a fleet of rental transport vehicles, an integrated handyman service, and an express two-hour online ordering and in-store pickup system. |
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| News: | The official website of toom Baumarkt details an interactive customer lottery campaign where individuals acquire a physical raffle ticket with every store transaction to participate in a prize drawing. The retail company is currently executing distinct promotional discounts reaching specific percentages on seasonal inventories including backyard fences and inflatable hot tubs. Additionally, the business partnered with Metabo to host a targeted equipment campaign that structures a complimentary rechargeable battery incentive alongside the purchase of specific promotional tools. Home energy consultation programs and integrated solar equipment services are also actively managed by the organization to assist consumers with residential utility management. These multi-category commercial initiatives are officially coordinated alongside the platform's broader smartphone application services and standard regional brick-and-mortar operations. |
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