Hellweg Support Service. How to file a complaint or leave a suggestion?
This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.hellweg.de/
Phone: 4923122618240
Email: [email protected]
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Address and phone
| Contacts | |
| Customer Service: | +4923122618240 |
| Order & Service Hotline: | +4923122618240 |
| Customer Service: | [email protected] |
| Reviews on external sites: | Trustpilot:2.9;Google Reviews:4.1 |
| Country: | Germany |
| Key conclusions from reviews: | Customers frequently praise the broad product range and the convenience of the reservation service for in-store pickup. Conversely, negative feedback highlights recurring dissatisfaction with delivery delays for online orders and difficulties in reaching customer support for issue resolution. Some users suggest improvements regarding more transparent shipping status updates and more consistent communication from the service team. |
| Social networks: | Instagram, Facebook, Youtube |
| Link to vacancies: | https://karriere.hellweg.de/ |
| Price comparison: |
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| Company policies: | Datenschutz, Agb, Rueckgabe umtausch |
| Discounts and promotions: |
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| Delivery cost: | Delivery available:cost not specified; |
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| Google Business Profile: | Google Maps |
| Media mentions: | iamexpat.de, diyinternational.com, seekingalpha.com, relexsolutions.com |
Working time
| Not specified |
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Complaints and suggestions form
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About the company
| Description: | Hellweg is a German home improvement and DIY store chain operating physical retail outlets alongside an official web shop. The platform organizes its available inventory into primary segments including garden market, renovation, bathroom and kitchen, living, tools, and leisure. The company's customer service infrastructure includes a specialized fleet of delivery and rental transport vehicles, tool and equipment hire services, an in-store timber cutting department, and an integrated click-and-collect purchase processing system. |
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| News: | The Dortmund-based DIY chain Hellweg has filed for insolvency. The company is currently undergoing self-administration proceedings to stabilize its finances. Operations at the retail chain's 68 locations and its online store will continue for the time being. The organization cited factors such as rising rents, inflation, and a decrease in customer numbers as primary contributors to its financial difficulties. Employees are receiving insolvency payments from the Federal Employment Agency as part of the ongoing process. Management is working to develop a plan that would allow the business to continue operating in the future. |
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