OKay Support Service. How to file a complaint or leave a suggestion?
This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.okay.be/
Phone: 3223635065
Email: [email protected]
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Address and phone
| Contacts | |
| Customer Service: | +3223635065 |
| Privacy: | [email protected] |
| Country: | Belgium |
| Key conclusions from reviews: | Customers appreciate OKay for its efficient, local shopping experience and friendly, helpful staff. Some reviewers expressed dissatisfaction with product availability and technical issues with the website's functionality. Suggestions for improvement include providing more consistent stock of specific items and enhancing the digital user interface. |
| Social networks: | Facebook, Instagram, Youtube |
| Legal name: | OKay NV |
| Address: | Edingensesteenweg 196, Halle, 1500, Belgium |
| Number of vacancies: | 42 |
| Link to vacancies: | https://www.okay.be/nl/over-okay/werken-bij-okay |
| Price comparison: |
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| Number of stores: | 150 |
| Company policies: | Privacy statement xtra, Privacy statement consumer invoicing, General terms and conditions xtra, Cookie policy |
| Discounts and promotions: |
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| Promotion names: |
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Working time
| Not specified |
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About the company
| Description: | OKay is a Belgian neighborhood supermarket chain part of the Colruyt Group that opened its first store in 1998. As of 2024, the company operates 156 stores across Belgium, including city-specific OKay Compact and 24/7 autonomous OKay Direct formats. The chain provides approximately 4,500 products per location and employs more than 2,000 workers. |
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| Year of foundation: | 1998 |
| News: | OKay expands its physical presence by opening multiple new locations annually across Belgium. The retailer operates over 150 stores, including OKay City formats, with a long-term goal of reaching 200 locations. New stores feature specialized Boni Shop departments, with further expansion planned in East and West Flanders. The retail chain maintains its own dedicated distribution center located in Lot. Through the OKay Direct format, the company provides 24/7 autonomous self-service shopping options to city customers. |
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