OKay Support Service. How to file a complaint or leave a suggestion?

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This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.okay.be/

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Address and phone

Contacts
Customer Service:+3223635065
Email
Privacy:[email protected]
Country:Belgium
Key conclusions from reviews:
Customers appreciate OKay for its efficient, local shopping experience and friendly, helpful staff. Some reviewers expressed dissatisfaction with product availability and technical issues with the website's functionality. Suggestions for improvement include providing more consistent stock of specific items and enhancing the digital user interface.
Social networks:Facebook, Instagram, Youtube
Legal name:OKay NV
Address:Edingensesteenweg 196, Halle, 1500, Belgium
Number of vacancies:42
Link to vacancies:https://www.okay.be/nl/over-okay/werken-bij-okay
Price comparison:
  • Boni Selection Orange Juice 1L:1.49 EUR
  • Boni Selection Whole Milk 1L:1.15 EUR
  • Everyday Spaghetti 500g:0.59 EUR
  • Everyday Eggs 10pcs:1.95 EUR
  • Boni Selection Sliced Gouda 400g:3.75 EUR
  • Everyday Butter 250g:2.39 EUR
Number of stores:150
Company policies:Privacy statement xtra, Privacy statement consumer invoicing, General terms and conditions xtra, Cookie policy
Discounts and promotions:
  • OKay offers the Xtra digital loyalty app, providing automatic discounts, personalized promotions, and expense tracking. Additionally, the company offers 24/7 store access via OKay Direct, a lowest price guarantee, and a dedicated customer magazine, Helemaal OKay, for shopping tips.
Promotion names:
  • Weekly Folder
  • The Folder
  • Xtra Deals
  • Extra Fresh Deals
  • Quantity Discounts
  • Lowest Prices
  • Personalized Folders
  • Product Promotion Cards
  • Promotions on Top Brands
  • Seasonal Deals
  • Meal Box Promotions
  • Free Product Promotions

Working time

Not specified

Feedback form

Feedback form
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Complaints and suggestions form

Form for complaints and suggestions
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About the company

Description:OKay is a Belgian neighborhood supermarket chain part of the Colruyt Group that opened its first store in 1998. As of 2024, the company operates 156 stores across Belgium, including city-specific OKay Compact and 24/7 autonomous OKay Direct formats. The chain provides approximately 4,500 products per location and employs more than 2,000 workers.
Categories:
  • Fruit & vegetables
  • Meat
  • Fish & seafood
  • Dairy products
  • Bakery & pastry
  • Frozen products
  • Drinks
  • Aperitif & snacks
  • Pantry
  • Bio & health
  • Baby
  • Beauty & hygiene
  • Household
  • Garden & outdoor
  • Multimedia & gaming
  • Toys & games
  • Pet shop
  • DIY & hobby
Year of foundation:1998
News:
OKay expands its physical presence by opening multiple new locations annually across Belgium. The retailer operates over 150 stores, including OKay City formats, with a long-term goal of reaching 200 locations. New stores feature specialized Boni Shop departments, with further expansion planned in East and West Flanders. The retail chain maintains its own dedicated distribution center located in Lot. Through the OKay Direct format, the company provides 24/7 autonomous self-service shopping options to city customers.

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