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Carrefour Spain Support Service. How to file a complaint or leave a suggestion?

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This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.carrefour.es/

Phone: 34914908900

Email: [email protected]

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Address and phone

Contacts
Customer Service:	+34 914 908 900
Online Order Support:	+34 914 908 893
Email
Customer Support:	[email protected]
Financial Services (SFC):	[email protected]
Insurance Services:	[email protected]
Online Travel Agency:	[email protected]
Corporate Travel:	[email protected]
Events and Groups Travel:	[email protected]
Travel Franchising:	[email protected]
Travel Marketing:	[email protected]
Digital Services Legal Point of Contact:	[email protected]
Suggestions and General Inquiries:	[email protected]
Social Media Support:	[email protected]
Mobile Linking Support:	[email protected]
App Support:	[email protected]
Marketplace Information:	[email protected]
Media Relations:	[email protected]
External Communications:	[email protected]
Press Office:	[email protected]
Reviews on external sites:	Trustpilot:1.4;Comparably:4.2;Glassdoor:3.7
Country:	Spain
Key conclusions from reviews:	Customers appreciate the variety of shopping formats and the quality of private-label brands at Carrefour Spain. However, reviews frequently cite issues with unprofessional customer service, long online order delays, and pricing discrepancies at checkout. Recommendations focus on improving delivery accuracy, stock management for online orders, and third-party supplier accountability.
Social networks:	Facebook, X, Instagram, Youtube, Linkedin, Tiktok
Legal name:	Centros Comerciales Carrefour, S.A.
Address:	Calle Campezo, 16, Madrid, 28022, Spain
Number of employees:	50000
Link to vacancies:	https://www.carrefour.es/trabaja-en-carrefour/
Price comparison:	Long grain rice category 1 Carrefour Classic 1 kg:1.35 EUR Guacamole Carrefour 200 g:1.55 EUR Wheat flour Classic Carrefour 1 kg:0.72 EUR Round rice Sos 1 kg:1.88 EUR Fine refined sea salt Carrefour 1 kg:0.40 EUR Macaroni pasta Carrefour Classic 1 kg:1.20 EUR
Number of stores:	1500
Awards and certifications:	Mobile Commerce Awards Website of the Year Top Employer 2023 Diversity Seal 2022 Empowering Women's Talent Seal 2022
Company policies:	Politica de privacidad, Politica de cookies, Condiciones generales de uso, Devolucion en tienda o punto de entrega
Discounts and promotions:	El Club Carrefour: loyalty program that allows members to accumulate a percentage of their purchases in a ChequeAhorro savings voucher, including 1% on all purchases, 8% at Carrefour gas stations, and 5% on Carrefour insurance Tarjeta PASS: a free payment and credit card that provides an additional 1% accumulation in the ChequeAhorro for purchases made outside Carrefour and offers flexible financing options Tarjeta +65: exclusive card for seniors over 65 years old that provides a direct discount equivalent to the VAT on fresh products Tarjeta Superfamilias: specialized card for large families providing a discount equivalent to the VAT on fresh products Tarjeta Joven <30: loyalty card for individuals under 30 years old offering a discount equivalent to the VAT on fresh products Mi abono Carrefour +: monthly subscription service available via the Mi Carrefour app that provides a 15% accumulation in the ChequeAhorro on all fresh product purchases Mi Carrefour App: digital tool for managing the loyalty account, accessing digital discount coupons, viewing the ChequeAhorro balance, and using the Pass and Go mobile payment service
Delivery cost:	Delivery available:7.01 EUR;
Promotion names:	Poder Elegir Es Poder Ahorrar 30 products for €30 Better Value Everyday Super End of Month Easter Deals 2x1 Vanish 4x80€ Online exclusive offers 80% de Todo 16% de todo Easter Deals
Google Business Profile:	Google Maps
Media mentions:	reuters.com, esmmagazine.com, retaildetail.eu, esmmagazine.com, businesswire.com

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About the company

Description:	Carrefour Spain, a subsidiary of the French multinational Carrefour Group, entered the Spanish market in 1973. As of June 2024, the company operates 1,789 stores across various formats including hypermarkets, Carrefour Market, Carrefour Express, and Supeco. In the 2024 financial year, the Spanish unit reported sales of 9.2 billion euros and generated a profit of 268.6 million euros. The company manages 175 hypermarkets and employs between 5,000 and 10,000 individuals in Spain depending on the subsidiary and format.
Categories:	Supermarket Home Appliances Electronics Garden Gaming Baby universe More wines and specialties Pet universe Market Grocery Beverages Baby Cleaning and Home Perfumery and Hygiene Apharmacy Pets Meat Fresh produce Bakery Fishmonger Fashion Sports Toys Furniture Beds Decoration
Year of foundation:	1973
Founders:	Marcel Fournier;Denis Defforey;Jacques Defforey
Capital amount:	196,822,251 €
News:	Carrefour Spain obtained the Zero Food Waste certificate from AENOR. The company implemented an expansion plan to open over one hundred new establishments across the country. The national network operates over two hundred hypermarkets and more than one thousand Carrefour Express stores. Carrefour and MIOTI partnered to provide training in digital transformation and artificial intelligence for small and medium-sized enterprises. The company organized a hackathon focused on sustainability in distribution for university students to foster innovation. Additionally, Carrefour signed a ten-year Power Purchase Agreement to source electricity from renewable solar and wind energy assets. You can read the full analysis at Carrefour Spain.