Сільпо Support Service. How to file a complaint or leave a suggestion?
This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://silpo.ua/
Phone: 0800301707
Email: [email protected]
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Address and phone
| Contacts | |
| Customer support: | 0800301707 |
| For calls from abroad: | +380444963238 |
| Customer support: | [email protected] |
| Mobile application support: | [email protected] |
| Reviews on external sites: | Trustpilot: 4.4; Google Reviews: 4.5 |
| Country: | Ukraine |
| Key conclusions from reviews: | Customers appreciate Silpo for its wide selection of fresh products, unique store designs, and the convenience of its 24/7 locations and mobile app features. However, reviewers often express dissatisfaction with higher pricing compared to competitors, long checkout queues, and occasional issues with product freshness or shelf organization. Suggestions for improvement include enhancing the mobile application's search functionality, adding English localization for international users, and improving staff responsiveness during peak hours. |
| Social networks: | Facebook, Instagram, Youtube |
| Legal name: | ТОВ "СІЛЬПО-ФУД" |
| Address: | 1 Prosp. Pavla Tychyny, Kyiv, 02152, Ukraine |
| Number of employees: | 30000+ |
| Number of vacancies: | 75 |
| Link to vacancies: | https://silpo.ua/work |
| Price comparison: |
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| Number of stores: | 311 |
| Awards and certifications: |
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| Company policies: | Silpo privacy policy, Service agreement, Pravila programi vlasnii rahunok, Public offer |
| Discounts and promotions: |
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| Delivery cost: | Delivery available: cost not specified |
| Promotion names: |
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| Google Business Profile: | Google Maps |
| Media mentions: | kyivpost.com, interfax.com.ua, forbes.ua, pravda.com.ua, rubryka.com |
Working time
| Not specified |
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Complaints and suggestions form
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About the company
| Description: | Silpo is a Ukrainian supermarket chain founded in 1998. As of 2023, it operates over 300 stores across Ukraine. Silpo is part of the Fozzy Group, which also includes other retail formats. |
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| Year of foundation: | 1998 |
| News: | Silpo has opened several new supermarkets in various shopping malls. These new locations include stores in Respublika Park, Ocean Plaza, Blockbuster Mall, Lavina Mall, and River Mall. Each supermarket features a unique design theme. For instance, the Respublika Park store is inspired by "Alice in Wonderland," while the Ocean Plaza location draws from "The Little Mermaid." The Blockbuster Mall store is themed around "The Jungle Book," and the Lavina Mall supermarket reflects "The Wizard of Oz." All new stores offer departments such as a bakery, a fish counter, and a meat department. |
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