Aldi Nord Support Service. How to file a complaint or leave a suggestion?

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This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.aldi-nord.de/

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Address and phone

Contacts
General:+49 201 85930
Email
General inquiries:[email protected]
Press inquiries:[email protected]
Data protection:[email protected]
Reviews on external sites:Google: 4.20/5.00; Google Play: 4.7/5.0
Country:Germany
Key conclusions from reviews:
Customers frequently praise Aldi Nord for its competitive pricing, spacious store layouts, and the quality of fresh bakery items. However, many reviewers express dissatisfaction with long wait times at checkouts, inconsistent product availability, and instances of unprofessional or rude behavior from staff members. Suggestions for improvement include more attentive customer service during peak hours and more rigorous monitoring of product expiration dates on shelves.
Social networks:Facebook, Instagram, Tiktok, Youtube, Linkedin
Legal name:ALDI Nord Dienstleistungs- SE & Co. oHG
Address:Eckenbergstraße 16, Essen, 45307, Germany
Number of employees:91000
Number of vacancies:67
Link to vacancies:https://www.aldi-nord.de/karriere.html
Price comparison:
  • Kohlrabi: 0.55 EUR
  • Red Onions (500g): 0.99 EUR
  • Fol Epi Cheese Slices: 2.49 EUR
  • Landliebe Long-life Milk (1L): 0.89 EUR
  • Lyttos Feta (150g): 1.39 EUR
  • Lyttos Extra Virgin Olive Oil (750ml): 7.99 EUR
Number of stores:5300
Awards and certifications:
  • EU organic logo
  • Fairtrade
  • Rainforest Alliance
  • MSC
  • ASC
  • V-Label
  • Nutri-Score
  • Blauer Engel
  • FSC
  • PEFC
  • GOTS
  • Cotton made in Africa
  • Grüner Knopf
  • PRO PLANET
  • QS-Prüfsystem
  • DLG-Auszeichnungen
  • Top Employer 2024
Company policies:Datenschutz, Agb, Impressum, Compliance, Lieferkette
Discounts and promotions:
  • ALDI Nord App: Mobile application providing digital leaflets, shopping lists, and exclusive app-only discount offers
  • ALDI Geschenkgutscheine: Physical and digital gift cards available for purchase to be used as a payment method in stores
  • ALDI Nord Newsletter: Subscription service providing regular updates on weekly special offers and price reductions
  • ALDI TALK: Prepaid mobile service offering internal flat rates and benefit packages for members
Delivery cost:Delivery available: cost not specified
Promotion names:
  • Angebote der Woche
  • ALDI liefert Angebote
  • Prospekt
Google Business Profile:Google Maps
Media mentions:forbes.com, plma.com, retaildetail.eu, freshplaza.com, business-humanrights.org

Working time

Not specified

Feedback form

Feedback form
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Complaints and suggestions form

Form for complaints and suggestions
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About the company

Description:Aldi Nord is an international retail company with a history spanning over 100 years, beginning in 1913 with a grocery store in Essen, Germany. The company operates approximately 5,300 stores across nine European countries, including Belgium, Denmark, Germany, France, Luxembourg, Netherlands, Poland, Portugal, and Spain. Aldi Nord employs over 91,000 people.
Categories:
  • Fresh & Chilled
  • Frozen Food
  • Pantry & Shelf-Stable
  • Beverages
  • Organic & Sustainability
  • Baked Goods
  • Confectionery & Snacks
  • Health & Beauty / Household
  • Pet Food
  • Baby & Kids
  • Flowers & Plants
  • Non-Food
Year of foundation:1913
News:
ALDI Nord and ALDI SÜD have launched a joint campaign focused on promoting greater appreciation for food. This initiative, named "Wirf mich nicht weg!", aims to actively reduce food waste. The campaign provides practical tips and information to help customers use food longer and minimize waste. It is visible across various channels, including stores, online platforms, and social media. This effort underscores ALDI's commitment to sustainability and responsible resource management. The company aims to reduce its operational food waste by half.

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