Kaufland Support Service. How to file a complaint or leave a suggestion?
This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.kaufland.com/
Phone: 498001528352
Email: [email protected]
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Address and phone
| Contacts | |
| Customer Service Germany: | +498001528352 |
| Customer Service Bulgaria: | +35980012020 |
| Customer Service Croatia: | +385800223223 |
| Customer Service Czech Republic: | +420800165164 |
| Customer Service Moldova: | +37380010000 |
| Customer Service Poland: | +48800300062 |
| Customer Service Romania: | +40800080888 |
| Customer Service Slovakia: | +421800152835 |
| Customer Service: | [email protected] |
| Imprint: | [email protected] |
| Data Protection: | [email protected] |
| Press: | [email protected] |
| Compliance: | [email protected] |
| Reviews on external sites: | Trustpilot:1.6;Google Play Store:4.1;Apple App Store:4.8 |
| Country: | Germany |
| Key conclusions from reviews: | Customers appreciate Kaufland for its extensive product variety, competitive pricing, and the convenience of its mobile app features. However, reviewers frequently report dissatisfaction with long wait times at checkouts, inconsistent product availability, and poor customer service responsiveness regarding online marketplace orders. Suggestions for improvement include increasing the number of open cash registers during peak hours and improving the reliability of third-party seller support. |
| Social networks: | Linkedin, Facebook, Instagram, Youtube, Tiktok, Pinterest |
| Legal name: | Kaufland Stiftung & Co. KG |
| Address: | Ratelstrasse 35, Neckarsulm, 74172, Germany |
| Number of employees: | 165000 |
| Number of vacancies: | 34 |
| Link to vacancies: | https://karriere.kaufland.de/ |
| Price comparison: |
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| Number of stores: | 1500 |
| Awards and certifications: |
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| Company policies: | Privacy policy, Business partner data protection notices, Kaufland Policy Statement, Imprint |
| Discounts and promotions: |
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| Delivery cost: | Delivery available:cost not specified |
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| Google Business Profile: | Google Maps |
| Media mentions: | retaildetail.eu, romania-insider.com, across-magazine.com, euroweeklynews.com, iceclog.com |
Working time
| Not specified |
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About the company
| Description: | Kaufland is part of the Schwarz Group, with headquarters in Neckarsulm, Baden-Wurttemberg. The company operates over 1,500 stores in 8 countries: Germany, Czech Republic, Slovakia, Poland, Croatia, Bulgaria, Romania, and Moldova. It employs approximately 155,000 people. The first Kaufland hypermarket opened in 1968, and the company has operated under the name Kaufland since 1977. |
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| Year of foundation: | 1968 |
| Founders: | Josef Schwarz;Dieter Schwarz |
| News: | Kaufland has officially launched its online marketplace in France and Italy, bringing its e-commerce presence to a total of seven European markets. The company has entered into a strategic partnership with Milence to establish charging hubs for electric trucks using 100 percent renewable energy. As part of its sustainability efforts, the retailer has achieved a milestone where every second private-label fresh meat product now meets high animal welfare standards. Kaufland has also expanded its customer loyalty program by transitioning the Kaufland Card to the more comprehensive Kaufland Card XTRA. A new cooperation with the Philipp Lahm Foundation and the social enterprise Acker focuses on promoting healthy nutrition and food education for children. Additionally, the company is supporting international sports by acting as an official nutrition partner for the German Ski Association during major winter competitions. |
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