Eurospin Support Service. How to file a complaint or leave a suggestion?

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This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.eurospin.it/

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Address and phone

Contacts
Operator:+390458782333
Headquarters:+390458782222
Travel Assistance:+390457861000
Customer Service:+39800595595
Email
Customer Service:[email protected]
Travel Services:[email protected]
Privacy:[email protected]
Certified Email:[email protected]
Eurospin Sicilia:[email protected]
Eurospin Lazio:[email protected]
Reviews on external sites:Trustpilot:1.9;Wanderlog:4.5;Nicelocal:4.1;Indeed:3.4;Glassdoor:3.4
Country:Italy
Key conclusions from reviews:
Customers appreciate Eurospin for its competitive pricing on private-label products and the variety of seasonal non-food items available in the middle aisles. Common complaints focus on long checkout wait times, inconsistent cleanliness in certain locations, and limited staff availability for assistance. Reviewers suggest increasing the number of open registers during peak hours and improving the organization of shelves to enhance the shopping experience.
Social networks:Facebook, Instagram, Youtube, Linkedin
Legal name:Eurospin Italia S.p.A.
Address:Via Campalto 3/D, San Martino Buon Albergo, 37036, Italy
Number of employees:21000
Link to vacancies:https://www.eurospin.it/lavora-con-noi/
Price comparison:
  • Margherita Cake Preparation Dolciando 440g:1.19 EUR
  • Choco Pick with Milk Chocolate Dolciando 90g:1.49 EUR
  • Swiss Milk Chocolate Dolciando 300g:3.19 EUR
  • Millefeuille Base Dolciando 300g:1.19 EUR
  • Premium London Dry Gin 42 50cl:5.99 EUR
  • Child Pajamas Duckling Print:9.99 EUR
Number of stores:1200
Awards and certifications:
  • Miglior Servizio Clienti in Italia 2024/25
  • Quality Award 2023
  • Bollino del Salvagente
  • Cosmos Organic
  • FSC
  • UTZ
  • Veganok
  • ICEA
  • PETA APPROVED
  • Ecolabel
Company policies:Privacy policy, Cookie policy, Note legali
Discounts and promotions:
  • Eurospin Family App:mobile application offering exclusive rewards and free products for reaching monthly spending thresholds measured via in-app QR code scans at checkout
  • Eurospin Gift Card:prepaid shopping card used for purchases of grocery and household items at Eurospin store locations
  • Digital Flyer Preview:benefit for app users allowing them to view promotional flyers seven days before offers begin to plan shopping in advance
Delivery cost:Yes
Promotion names:
  • Eurospin Flyer
  • The Freshest
  • Tastes in Celebration
  • Special Italy
  • Special Grill
  • Special Intimate
  • Just for You
  • Online Promotions
  • Eurospin Travel
  • Gift Ideas
  • Always Low Prices
  • Weekend of Madness
Google Business Profile:Google Maps
Media mentions:giuseppecaprotti.it, theshiftnews.com, cibus.it, en.agcm.it, reveliolabs.com

Working time

Not specified

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Complaints and suggestions form

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About the company

Description:Founded in 1993 and headquartered in San Martino Buon Albergo, Eurospin is an Italian discount retailer operating over 1,200 stores across Italy, Slovenia, and Croatia. The company serves 11 million customers with a workforce of over 20,000 employees. As of 2023, the group reported a turnover exceeding 9 billion euros. You can find more information on the Eurospin website.
Categories:
  • Water, Drinks and Juices
  • Alcoholic Beverages
  • Cookies, Snacks and Sweets
  • Coffee, Tea and Beverage Preparations
  • Cellulose, Plastic and Miscellaneous
  • Detergents and Home Care
  • Gastronomy and Ready Meals
  • Dairy Products
  • UHT Dairy and Eggs
  • Liquors
  • Oil, Vinegar and Other Condiments
  • Pasta and Rice
  • Fresh and Stuffed Pasta
  • Canned Fish and Meat
  • Early Childhood
  • Pet Products
  • Breakfast Products and Biscuits
  • Perfumery and Personal Hygiene
  • Salt, Sugar and Flour
  • Fresh Sliced Cold Cuts
  • Frozen Foods
  • Canned Vegetables and Fruit
Year of foundation:1993
Capital amount:2.000.000 EUR
News:
Eurospin reports a production value of 9.14 billion euros and a total turnover of approximately 10 billion euros. The group is expanding its international presence with plans to enter the Serbian market. Operations include over 1,300 points of sale across Italy, Slovenia, Croatia, and Malta. The company reports receiving recognition for customer service in Italy. Additionally, the retailer has launched the Amo Essere Eccellente private label line..

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