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Albert Heijn Belgium Support Service. How to file a complaint or leave a suggestion?

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Phone: 3280020121

Email: [email protected]

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Address and phone

Contacts
Customer Service:	+3280020121
Email
Privacy:	[email protected]
Reviews on external sites:	Trustpilot:1.7; App Store:4.6; Google Play:4.1
Country:	Belgium
Key conclusions from reviews:	Customers frequently highlight the extensive product variety at Albert Heijn Belgium, including high-quality fresh produce and a wide selection of international and vegetarian options. Some reviews mention concerns regarding long checkout queues, narrow aisles during peak hours, and occasional issues with specific payment methods not being accepted. Suggestions for improvement include providing an English version of the mobile app to assist non-Dutch speaking shoppers.
Social networks:	Facebook, Instagram
Legal name:	Albert Heijn NV
Address:	Gentsesteenweg 111, Beveren, 9120, Belgium
Number of employees:	125 000
Number of vacancies:	55
Link to vacancies:	https://jobs.albertheijn.be/
Price comparison:	Albert Heijn Halfvolle Melk 1L: 1.15 EUR AH Scharreleieren M 10 stuks: 2.59 EUR AH Ongezouten Roomboter 250g: 2.79 EUR AH Bananen per kilo: 1.69 EUR AH Komkommer per stuk: 0.85 EUR AH Pistolet Wit per stuk: 0.35 EUR. You can verify these prices on the official Albert Heijn Belgium website.
Number of stores:	75
Awards and certifications:	MSC Certification ASC Certification Beter Leven Keurmerk Organic Certification (Euro-leaf) Rainforest Alliance Fairtrade UTZ Certified
Company policies:	Privacy, Cookiebeleid, Algemene voorwaarden, Onze garanties
Discounts and promotions:	{"en": "AH Bonuskaart:loyalty card providing access to weekly "Bonus" discounts on selected products in-store and online Mijn Bonus Box:digital tool within the AH app allowing customers to activate five additional personalized discounts each week AH Premium:paid annual subscription providing a 10% discount on all organic products, double digital savings stamps, and additional personalized offers Koopzegels:digital savings program where customers purchase stamps to earn a 6% interest return on full digital collection cards AH App:mobile application used to manage the digital Bonuskaart, activate coupons, track savings, and create organized shopping lists AH Terra Discount:benefit for AH Premium members offering a 10% discount on the company's plant-based product line", "nl": "AH Bonuskaart:loyaliteitskaart die toegang biedt tot wekelijkse Bonus kortingen op geselecteerde producten in de winkel en online Mijn Bonus Box:digitale tool binnen de AH app waarmee klanten elke week vijf extra gepersonaliseerde kortingen kunnen activeren AH Premium:betaald jaarlijks abonnement dat 10% korting biedt op alle biologische producten, dubbele digitale spaarstempels en extra gepersonaliseerde aanbiedingen Koopzegels:digitale spaarprogramma waarbij klanten stempels kopen om 6% rentevergoeding te verdienen op volledige digitale collectiekaarten AH App:mobiele applicatie gebruikt om de digitale Bonuskaart te beheren, coupons te activeren, spaargeld te volgen en georganiseerde boodschappenlijsten te maken AH Terra Korting:voordeel voor AH Premium-leden dat 10% korting biedt op de plantaardige productlijn van het bedrijf"}
Delivery cost:	4.95 EUR
Promotion names:	Bonus Bonusfolder Prijsfavorieten 1+1 gratis 2e halve prijs 2+1 gratis 3 halen 2 betalen Eerste week extra goedkoop Bonusaanbiedingen Albert Heijn Folders Recept van de week Korting met je Bonuskaart Extra korting
Google Business Profile:	Google Maps
Media mentions:	retaildetail.eu, brusselstimes.com, esmmagazine.com, brusselstimes.com, accurat.ai

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About the company

Description:	Albert Heijn Belgium is a subsidiary of Ahold Delhaize that opened its first Belgian store in 2011. As of 2024, the company operates 75 stores across the Flanders region and Brussels. It provides retail services including physical supermarkets, a home delivery service, and a mobile application for approximately 30,000 products.
Categories:	Potatoes, vegetables, fruit Meat, fish, vegetarian Salads, pizza, meals Dairy, eggs, butter Bakery and pastry Deli, cheese, snacks Frozen Drinks Salty snacks, nuts, candy Pantry, sauces, spices Pasta, rice, international cuisine Bio & healthy Baby and child Beauty & hygiene Household, pet, hobby
Year of foundation:	1887
Founders:	Albert Heijn
News:	An official investigation by the Economic Inspectorate confirmed that Albert Heijn Belgium's 2+5 free promotion complied with national regulations. The probe verified that the retailer did not engage in selling at a loss or bait-and-switch tactics during the campaign. To increase its market presence, the supermarket chain introduced a dedicated weekend promotional brochure. A new loyalty initiative was launched, allowing customers to save for specific home and travel products using stamps. Furthermore, the company is expanding its digital services by integrating new health and lifestyle tools into its mobile app. The retailer is also increasing its focus on sustainability by expanding its range of organic and plant-based private-label products. You can find more information on the Albert Heijn Belgium website.