Alcampo Support Service. How to file a complaint or leave a suggestion?
This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.alcampo.es/
Phone: 34917304444
Email: [email protected]
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Address and phone
| Contacts | |
| Customer Service: | +34 917 304 444 |
| Online Purchase Support: | +34 910 210 392 |
| Customer Service: | [email protected] |
| Data Protection: | [email protected] |
| Press Office: | [email protected] |
| Reviews on external sites: | Trustpilot:1.2;Glassdoor:3.2;Indeed:4.0 |
| Country: | Spain |
| Key conclusions from reviews: | Customers at Alcampo value the hypermarket's large size, fresh product sections, and extensive variety that includes household items, electronics, and specialty kiosks like mobile photo printing. However, reviewers frequently express dissatisfaction with online order discrepancies, such as being charged higher prices than those advertised in offer booklets upon delivery. Common suggestions for improvement include enhancing the transparency of price changes during checkout and modernizing the mobile app to allow digital access to purchase receipts. |
| Social networks: | Facebook, X, Youtube, Instagram, Linkedin, Tiktok |
| Legal name: | Alcampo, S.A. |
| Address: | Calle Santiago de Compostela, 94, Madrid, 28035, Spain |
| Number of employees: | 23000 |
| Link to vacancies: | https://alcampocorporativo.es/trabaja-con-nosotros/ |
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| Company policies: | Politica de privacidad, Aviso legal, Politica de cookies, Condiciones generales de venta |
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| Delivery cost: | Delivery available:price 9.90 EUR |
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| Media mentions: | esmmagazine.com, retaildetail.eu, esmmagazine.com, en.sweetpress.com, valiuz.com |
Working time
| Not specified |
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About the company
| Description: | Alcampo opened its first hypermarket in Spain in 1981 and is the Spanish subsidiary of Auchan Retail. As of 2023, the company operates 529 stores, consisting of 80 hypermarkets and 449 supermarkets, alongside 52 gas stations and an online commerce service. Alcampo employs more than 23,000 people and reported a turnover of 5.052 billion euros in the 2023 financial year. |
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| Year of foundation: | 1981 |
| Founders: | Gérard Mulliez |
| Capital amount: | 54,386,802 € |
| News: | Alcampo launched a social and environmental project focused on local food production and waste reduction. The company implemented a new energy efficiency program across its hypermarkets and supermarkets to lower carbon emissions. A partnership with local farmers was established to prioritize regional sourcing for fresh produce departments. The retailer introduced a specialized digital tool to help customers track the nutritional quality of products. Alcampo also expanded its private label range with a focus on certified organic and sustainable options. These initiatives are part of a broader corporate strategy to enhance environmental sustainability and social responsibility. You can read more about these initiatives on the Alcampo website. |
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