Conad Support Service. How to file a complaint or leave a suggestion?

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This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.conad.it/

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Address and phone

Contacts
Corporate:+39051508111
Conad Nord Ovest:+3905739201
Conad Centro Nord:+390522905111
Commercianti Indipendenti Associati:+390543800111
Conad Adriatico:+390735707111
PAC2000A:+3907559161
DAO:+390461248411
Conad Sicilia:+390918910511
Email
Customer Service:[email protected]
App Support:[email protected]
Privacy:[email protected]
Travel Services:[email protected]
Conad Nord Ovest:[email protected]
Conad Centro Nord:[email protected]
Commercianti Indipendenti Associati:[email protected]
Reviews on external sites:Trustpilot:2.4;Tripadvisor:1.4;Wanderlog:4.0;Yelp:3.5;
Country:Italy
Key conclusions from reviews:
Customers appreciate the convenient locations and the variety of private label products. Common complaints involve long wait times at checkouts and perceived high prices compared to competitors. Reviewers suggest improving staff responsiveness and increasing the consistency of product availability across different store branches.
Social networks:Facebook, Instagram, Youtube
Legal name:CONAD - Consorzio Nazionale Dettaglianti Società Cooperativa
Address:Via Michelino 59,Bologna,40127,Italy
Number of employees:80000
Link to vacancies:https://chisiamo.conad.it/lavora-con-noi
Price comparison:
  • CONAD Cookies with Sugar Crystals 400 g:1.49 EUR
  • CONAD Mix & Gusta Green Olives Grana Padano DOP Crostini 120 g:2.79 EUR
  • CONAD Salty Crackers Without Salt Grains on Surface 16 x 31.25 g:1.29 EUR
  • CONAD Fresh & Convenient Golfetta Salami 100 g:2.49 EUR
  • CONAD 18 Sticks 100% Cod Fillets Frozen 450 g:3.39 EUR
  • CONAD Bologna IGP Mortadella Slice 300 g:2.99 EUR
Number of stores:3300
Awards and certifications:
  • CX Store Award 2026
  • European Private Label Awards 2026
  • European Private Label Awards 2022
Company policies:Privacy, Cookie policy, Termini e condizioni
Discounts and promotions:
  • Carta Insieme:a digital and physical loyalty card that grants access to exclusive discounts, points accumulation for rewards, and personalized offers
  • miPREMIO:a rewards program where customers accumulate points through purchases to redeem items from a dedicated catalog or obtain shopping discounts
  • Carta Insieme Più Conad Card:a hybrid loyalty and credit card that allows deferred payments, earns additional reward points, and provides exclusive insurance and travel benefits
  • HeyConad App:a digital tool for managing loyalty cards, activating digital coupons, tracking points balance, and accessing mobile payment via Conad Pay
  • Conad Pay:a digital wallet service within the mobile app that allows users to pay for groceries at the checkout using their smartphone
  • Carta Prepagata Gift Conad:a prepaid gift card that can be used for purchases across the Conad network and integrated with the loyalty ecosystem
  • Insieme per la Scuola:a community initiative where customers collect vouchers during grocery shopping to donate to schools for equipment and educational materials
Delivery cost:Yes
Promotion names:
  • Low and Fixed Prices
  • Convenience Together
  • Wellness Choices
  • Together Rewards Catalog
  • Just for You
  • My Reward
  • Below Cost
  • Special Wellness
  • Conad Flyer
  • Spazio Conad Flyer
  • Conad Superstore Flyer
  • Conad City Flyer
Google Business Profile:Google Maps
Media mentions:ilsole24ore.com, repubblica.it, corriere.it, retail-week.com, reuters.com

Working time

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About the company

Description:Founded in 1962 and headquartered in Bologna, Conad is an Italian retail cooperative. As of 2024, it operates over 3,300 stores across 20 Italian regions with approximately 78,000 employees. The organization reported a 2024 turnover of 21.1 billion euros and a 15% share of the Italian retail market.
Categories:
  • Fruit and Vegetables
  • Meat and Cold Cuts
  • Fish and Sushi
  • Cheese, Milk and Eggs
  • Sweet and Savory Preparations
  • Biscuits, Cereals and Sweets
  • Coffee and Infusions
  • Condiments and Preserves
  • Bakery and Savory Snacks
  • Pasta and Rice
  • Frozen Foods and Ice Cream
  • Ready Meals
  • Household Items
  • Personal Care
  • Early Childhood
  • Pets
  • Wine, Beer and Other Alcohol
  • Drinks and Preparations
  • Dietary Products and Supplements
  • Stationery and Paper Goods
  • Leisure and Outdoor
  • Clothing
Year of foundation:1962
News:
Conad reported a turnover of 21.8 billion euros with growth exceeding the market average and increased sales volumes. The company continues its multi-year investment plan focused on digitalization to consolidate its leadership and expand its digital ecosystem. This strategic agenda includes the development of the digital platform for services including travel, health, and insurance. Conad maintains its position as a top sponsor for the Giro d'Italia, specifically supporting the white jersey for young leaders. Sustainability remains a priority with a long-term program for decarbonization and ESG goals shared with industrial partners. The brand launched new communication campaigns to highlight its diverse range of products and services for Italian families.

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