Système U (Super U) Support Service. How to file a complaint or leave a suggestion?

User rating
Share record
Comments0

This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.magasins-u.com/

Go to company website

Address and phone

Contacts
Customer Service:+33969366363
Email
data protection:[email protected]
vulnerability disclosure:[email protected]
customer service:[email protected]
human resources:[email protected]
media relations:[email protected]
school relations:[email protected]
Reviews on external sites:Trustpilot:1.7;App Store:4.6;Google Play:4.3
Country:France
Key conclusions from reviews:
Customers appreciate the high quality of fresh products, the helpfulness of staff, and the efficiency of the drive-thru collection service. However, many reviews express dissatisfaction with high prices compared to competitors, long wait times at checkouts, and occasional technical errors with the loyalty card system. Common suggestions for improvement include increasing the number of open registers during busy hours and improving the availability of promotional items in smaller store formats.
Social networks:Facebook, Instagram, Twitter, Youtube
Legal name:Coopérative U
Address:20 rue d'Arcueil, Rungis, 94150, France
Number of employees:75000
Number of vacancies:84
Link to vacancies:https://www.u-emploi.com/
Price comparison:
  • St-Clément Le Boucher Steak: 6.99 EUR
  • St-Clément Le Volailler Chicken Fillets: 7.99 EUR
  • Golden Seafood Cooked Whole Prawns: 4.49 EUR
  • St-Clément Le Boucher 10 Pork Lomos: 3.99 EUR
  • St-Clément Le Volailler 10 Breaded Chicken: 5.49 EUR
  • Golden Seafood 2 Trout Steaks: 4.79 EUR
Number of stores:1726
Awards and certifications:
  • Agriculture Biologique (AB)
  • Label Rouge
  • Marine Stewardship Council (MSC)
  • Aquaculture Stewardship Council (ASC)
  • Pêche Durable (MSC)
  • Forest Stewardship Council (FSC)
  • Programme for the Endorsement of Forest Certification (PEFC)
  • Global Organic Textile Standard (GOTS)
  • Ecolabel Européen
  • Fairtrade (Max Havelaar)
  • Rainforest Alliance
Company policies:Donnees personnelles, Mentions legales, Informations cookies, Charte ethique
Discounts and promotions:
  • Carte U:A free loyalty card that allows members to accumulate Carte U rewards on specific products and benefit from personalized discounts
  • Ma Sélection Carte U:A loyalty benefit offering a 20% discount in Carte U rewards on a rotating monthly selection of everyday products
  • Application Mon Magasin U:A mobile tool providing a digital loyalty card, access to reward balances, personalized coupons, and digital receipts
  • Carte Cadeau U:A prepaid card that can be loaded with a specific amount and used as a payment method in participating U stores
  • U Traiteur:A service offering specific loyalty rewards and dedicated pricing for cardholders on catering orders
  • U Location:A vehicle and equipment rental service providing specific advantages and simplified procedures for loyalty card members
  • U Techno:An online store for appliances and high-tech products offering integrated loyalty benefits for cardholders
  • U Culture:A dedicated platform for books and e-books where loyalty cardholders can earn rewards on their cultural purchases
Delivery cost:Delivery available:cost not specified
Promotion names:
  • 150 produits U à prix coûtant
  • La sélection Carte U du mois
  • Les bons plans du moment
  • Ma sélection Carte U
  • Le balai aspirateur laveur Bissel à 119€
  • Harry Potter - Fixeez
  • Il était une fête !
Google Business Profile:Google Maps
Media mentions:retaildetail.eu, lsa-conso.fr, lemonde.fr, lineaires.com, challenges.fr

Working time

Not specified

Feedback form

Feedback form
Fill out the form

Complaints and suggestions form

Form for complaints and suggestions
Write a complaint

About the company

Description:Système U is a French retailers' cooperative founded in 1894 as Pain Quotidien and rebranded in 1982. It operates approximately 1,726 points of sale across France and overseas territories under the Hyper U, Super U, U Express, and Utile banners. In 2023, the group reported a turnover of 25.89 billion euros and managed specialized services including U Location, U Techno, and U Billetterie.
Categories:
  • Fruits and Vegetables
  • Meats and Fish
  • Deli Meats and Prepared Foods
  • Dairy Products, Eggs and Cheeses
  • Frozen Foods
  • Savory Groceries
  • Sweet Groceries
  • Breads, Pastries and Cakes
  • Soft Drinks
  • Beers, Wines, and Spirits
  • Organic Products
  • Nutrition and Dietary Products
  • Baby Products
  • Hygiene and Beauty
  • Pet Supplies
  • Cleaning and Maintenance
  • Home and Leisure
  • Appliances
  • High Tech
  • Textiles
Year of foundation:1894
Founders:Auguste Juhel

How quickly did you manage to contact support?

Couldn't get through!
31
1-3 minutes
11
5-10 minutes
6
Add a comment
Close

About ratings and reviews

Ratings are based on recent reviews from people in your region

Device type

MapView street

Directions

Directions

Show street

Get directions

Similar Companies

France

Ukraine

Germany

Belgium

Share with friends:

10%
Our site uses cookies.

Privacy and Cookie Policy: This site uses cookies. By continuing to use the site, you agree to their use.