Lidl Italia Support Service. How to file a complaint or leave a suggestion?

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Address and phone

Contacts
Customer Service:+39800480048
Email
Customer Service:[email protected]
Privacy:[email protected]
Certified Email:[email protected]
Media:[email protected]
Real Estate:[email protected]
Reviews on external sites:Trustpilot:2.1;Indeed:3.3;Glassdoor:3.2;Wanderlog:4.0
Country:Italy
Key conclusions from reviews:
Customers value Lidl Italia for its low prices, unique non-food weekly offers, and efficient checkout speed. Negative feedback frequently mentions limited product availability toward the end of the day and insufficient staff presence on the shop floor. Reviewers suggest improving stock management for promotional items and increasing the frequency of shelf restocking during peak hours.
Social networks:Youtube, Instagram, Facebook, Tiktok, Linkedin
Legal name:Lidl Italia S.r.l. а socio unico
Address:Via Augusto Ruffo 36, Arcole, 37040, Italy
Number of employees:23000
Link to vacancies:https://lavoro.lidl.it/
Price comparison:
  • Green Asparagus:4.49 EUR
  • Iceberg Lettuce:0.89 EUR
  • Aged Raw Ham:1.99 EUR
  • Aglianico del Vulture DOP:2.79 EUR
  • Sardinian Gallura Millefiori Honey:4.49 EUR
  • 6 White Shell Eggs:1.59 EUR
Number of stores:750
Awards and certifications:
  • Top Employer Italia
  • Top Employer Europe
  • Insegna dell'Anno Italia
  • Retailer of the Year
  • ISO 50001
  • Friend of the Sea
  • MSC
  • FSC
  • PEFC
  • Ecolabel
  • UTZ
  • Fairtrade
Company policies:S10022718, S10022719, S10022716, S10022715
Discounts and promotions:
  • Lidl Plus:digital loyalty app providing personal coupons, scratch-and-win cards, and digital receipts for exclusive discounts and rewards
  • Cancella e Vinci:digital scratch card feature within the app that offers a chance to win coupons after every purchase
  • Coupon Lidl Plus:personal digital discounts activated in the app to be scanned at the checkout for immediate savings
  • Benefici Partner:exclusive discounts and offers from external partner brands accessible to registered app members
  • Lidl Gift Card:prepaid shopping card available in various denominations for purchases across all store locations
  • Lidl Plus Rewards:spending tracker that unlocks specific coupons or gifts once monthly spending thresholds are reached
Delivery cost:No
Promotion names:
  • Lidl Flyer
  • Below Cost
  • Non Food
  • Super Saturday
  • Green Thumb
  • Lidl Plus Coupons
  • Cancella e Vinci
  • Weekly Offers
  • Italiamo
  • Esmara
  • Parkside
  • Lupilu
  • Crivit
  • Silvercrest
  • Deluxe
  • Vitasia
  • Bio Organic
  • American Week
  • Greek Week
  • Spanish Week
  • Asian Week
  • Special Grill
  • Special Beers
  • Welcome Discount Voucher
  • Lidl Travel
  • Lidl Flowers
  • Lidl Connect
  • Lidl Photo
  • Lidl Plus Rewards
Google Business Profile:Google Maps
Media mentions:hortidaily.com, cibuslink.it, news.italianfood.net, daimlertruck.com, fresh-market.info

Working time

Not specified

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About the company

Description:Lidl Italia opened its first store in Arzignano in 1992 and is headquartered in Arcole. As of 2024, the company operates a network of over 750 stores and 11 logistics centers across 20 Italian regions. The retailer employs more than 22,000 people and offers a product assortment where over 80% of items are produced in Italy. 
Categories:
  • Fruit and Vegetables
  • Meat and Poultry
  • Fish
  • Bread and Pastry
  • Dairy and Eggs
  • Cold Cuts and Cheeses
  • Pantry
  • Frozen Foods
  • Beverages
  • Wine
  • Health and Beauty
  • Cleaning and Home
  • Pet Food
  • Baby
Year of foundation:1992
Capital amount:40.000.000,00 EUR
News:
Lidl Italia has opened its 800th store, located in Milan on Viale Corsica. The company expanded its national presence by inaugurating 23 new points of sale within a seven-week period. Martin Brandenburger was appointed to lead the brand's evolution in the Italian market. A new collective agreement was ratified for over 23,000 workers, securing predictable shifts and minimum hours. Furthermore, Lidl Italia obtained certification for gender equality and published a report outlining sustainability progress.

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