DIA Support Service. How to file a complaint or leave a suggestion?
This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.dia.es/
Phone: 34912170453
Email: [email protected]
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Address and phone
| Contacts | |
| Customer Service: | +34 912 170 453 |
| Customer Service: | [email protected] |
| Data Protection: | [email protected] |
| Investor Relations: | [email protected] |
| Press Office: | [email protected] |
| Reviews on external sites: | Trustpilot:1.8;Glassdoor:3.5;Indeed:3.5;Wanderlog:3.8 |
| Country: | Spain |
| Key conclusions from reviews: | Customers frequently praise DIA for its competitive pricing, convenient neighborhood locations, and a good variety of products, including gluten-free options and fresh fish sections. However, verified reviews highlight negative experiences such as poor customer service at checkouts, technical issues with the mobile app, and disputes over digital purchase receipts and refunds. Suggested improvements include providing clearer information on store-specific offers and ensuring that staff are more helpful and polite during the payment and security check processes. |
| Legal name: | Distribuidora Internacional de Alimentación, S.A. |
| Address: | Calle Jacinto Benavente, 2-A, Las Rozas (Madrid),28232, Spain |
| Number of employees: | 33000 |
| Link to vacancies: | https://empleo.dia.es/ |
| Price comparison: |
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| Number of stores: | 2350 |
| Awards and certifications: |
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| Company policies: | Politica de privacidad, Condiciones de uso, Politica de cookies, Condiciones generales de venta |
| Discounts and promotions: |
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| Delivery cost: | Delivery available:3.99 EUR |
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| Google Business Profile: | Google Maps |
| Media mentions: | reuters.com, bloomberg.com, esmmagazine.com, retail-insight-network.com, marketwatch.com |
Working time
| Not specified |
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About the company
| Description: | DIA was founded in Spain in 1979 and operates as a multinational retail company with headquarters in Las Rozas, Madrid. As of the end of 2023, the group maintains a network of 3,311 stores across Spain, Argentina, and Brazil, employing approximately 23,200 people. In the 2023 financial year, DIA reported net sales of 6.759 billion euros. |
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| Year of foundation: | 1979 |
| Capital amount: | 290,294,490.00 € |
| News: | Dia Group has launched its new 2025–2029 Strategic Plan focused on accelerating organic growth and leading the industry in profitability. The plan forecasts annual gross sales growth between 4% and 6% in Spain with a target to open 300 new proximity stores. To support this growth, the company completed a debt refinancing agreement for 885 million euros and implemented a reverse stock split. Recent financial results show a net profit of 129 million euros for the last fiscal year and a 140% annual recovery in share price. Additionally, a sustainability plan for 2026–2029 was introduced to increase local economic impact and decarbonize store refrigeration systems. The Board of Directors has been restructured to increase the proportion of independent directors and female representation. You can read the full news on the DIA website. |
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