Lidl Support Service. How to file a complaint or leave a suggestion?
This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.lidl.de/
Phone: 493022005500
Email: [email protected]
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Address and phone
| Contacts | |
| Customer Service: | +493022005500 |
| Lidl Plus Support: | +4980054357587 |
| Lidl Reisen: | +493025559551 |
| Headquarters: | +497132942000 |
| Corporate/General: | [email protected] |
| Talent Sourcing: | [email protected] |
| Compliance: | [email protected] |
| Data Protection (Online Shop): | [email protected] |
| Reviews on external sites: | Trustpilot:1.4 |
| Country: | Germany |
| Key conclusions from reviews: | Customers generally value Lidl for its low prices and diverse product selection, but many reviewers express frustration over inconsistent delivery times and poor customer service responsiveness for online orders. Specific complaints frequently highlight issues with incorrect billing at checkout, unfriendly staff interactions, and difficulty obtaining refunds for defective electrical appliances or canceled services. To improve, customers suggest that the company should enhance its communication regarding shipment tracking and provide better training for staff to handle service disputes more professionally. |
| Social networks: | Facebook, Instagram, Youtube, Tiktok, Pinterest, Linkedin |
| Legal name: | Lidl Dienstleistung GmbH & Co. KG |
| Address: | Bon-Willi-Mueller-Str. 2, Bad Wimpfen, 74206, Germany |
| Number of employees: | 375000 |
| Number of vacancies: | 89 |
| Link to vacancies: | https://jobs.lidl.de/ |
| Price comparison: |
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| Number of stores: | 12600 |
| Awards and certifications: |
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| Company policies: | S10007759, S10007765, S10007761, S10007763 |
| Discounts and promotions: |
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| Delivery cost: | Delivery available:5.95 EUR |
| Promotion names: |
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| Credit: | Yes |
| Google Business Profile: | Google Maps |
| Media mentions: | forbes.com, theguardian.com, retail-week.com, thegrocer.co.uk, independent.co.uk |
Working time
| Not specified |
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About the company
| Description: | Lidl is a German international supermarket chain, founded in 1973. Headquartered in Neckarsulm, Germany, the company operates over 12,200 stores across 31 countries. Lidl employs more than 360,000 people worldwide. |
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| Year of foundation: | 1973 |
| Founders: | Dieter Schwarz |
| News: | Lidl is expanding its electric vehicle charging infrastructure at store locations to support sustainable mobility for customers. The company has introduced a new animal welfare label for its private-label meat products to increase transparency in the supply chain. A partnership with the World Wide Fund for Nature has been extended to promote biodiversity and responsible resource management in global operations. The retailer is implementing a plastic reduction strategy aimed at making all private-label packaging recyclable or reusable. Investments are being made into the digital customer loyalty program to provide integrated payment and discount features via a mobile platform. New store openings across various regions are part of the current corporate growth strategy to increase market presence. |
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