Colruyt Support Service. How to file a complaint or leave a suggestion?
This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.colruyt.be/
Phone: 3223635065
Email: [email protected]
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Address and phone
| Contacts | |
| Customer Service: | +3223635065 |
| Headquarters: | +3223601040 |
| Customer Service: | [email protected] |
| Privacy: | [email protected] |
| Press: | [email protected] |
| Reviews on external sites: | Trustpilot:1.6; App Store:4.6; Google Play:4.1; Indeed:3.8 |
| Country: | Belgium |
| Key conclusions from reviews: | Customers frequently praise Colruyt for competitive pricing, the lowest price guarantee, and high-quality fresh produce and meat. Positive feedback also highlights the efficient checkout system and spacious, well-organized store layouts. However, some reviewers report frustrations with long checkout lines during peak hours, occasional out-of-stock items, and a warehouse-like atmosphere. Suggestions for improvement include increasing checkout staffing to reduce wait times and enhancing the availability of specialty items. |
| Social networks: | Facebook, Instagram, Linkedin, X, Youtube |
| Legal name: | ETABLISSEMENTS FRANZ COLRUYT NV |
| Address: | Edingensesteenweg 196, Halle, 1500, Belgium |
| Number of employees: | 33 852 |
| Number of vacancies: | 45 |
| Link to vacancies: | https://jobs.colruytgroup.com/ |
| Price comparison: |
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| Number of stores: | 270 |
| Awards and certifications: |
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| Company policies: | Cookie policy |
| Discounts and promotions: |
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| Delivery cost: | 7.00 EUR |
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| Google Business Profile: | Google Maps |
| Media mentions: | reuters.com, bloomberg.com, brusselstimes.com, belganewsagency.eu, retaildetail.eu |
Working time
| Not specified |
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About the company
| Description: | Colruyt is a Belgian retail corporation founded in 1928 that operates over 240 supermarkets across Belgium, France, and Luxembourg. The company provides food and non-food products through physical stores and the Collect&Go online pickup service. It is the flagship brand of Colruyt Group, which employs more than 33,000 people. |
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| Year of foundation: | 1928 |
| Founders: | Franz Colruyt |
| Capital amount: | 387537870.25 EUR |
| News: | Colruyt Group completed the sale of its integrated retail activities in France to Groupement Mousquetaires. The company inaugurated a new 22,000 square meter distribution center in Ollignies dedicated to non-food products for its Colruyt Lowest Prices and OKay brands. This facility features an investment of 51 million euros and incorporates automation through robots for stock management. Colruyt Group reached a milestone by installing its innovative smart checkout system using artificial intelligence in its 100th store. The company expanded its health and well-being portfolio by opening the first Yoboo Lifestyle Pharmacy. Additionally, Colruyt Group increased its stake in Smartmat NV to 100%. |
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