HomeALDI contacts

ALDI Support Service. How to file a complaint or leave a suggestion?

User rating

Data collected by Butterfly-Bot v.0.3.2

Truemagic-coder Bevan Hunt

This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.aldi.be/

Phone: 3228962840

Email: [email protected]

Go to company website

Address and phone

Contacts
Customer Service:	+3228962840
Headquarters:	+3233301011
Email
Customer Service:	[email protected]
Privacy:	[email protected]
Reviews on external sites:	Trustpilot:1.7; Google Play:2.1; App Store:4.7
Country:	Belgium
Key conclusions from reviews:	Customers appreciate ALDI Belgium for its low prices, good quality of specific items like meat and seasonal products, and efficient self-checkout experiences. However, many reviewers report dissatisfaction with unfriendly or unhelpful staff, concerns regarding the freshness of produce, and occasional stock availability issues. Common suggestions for improvement include enhancing customer service training and resolving technical limitations within the mobile application, specifically regarding language settings and navigation.
Social networks:	Facebook, Instagram, Be, Tiktok
Legal name:	ALDI NV
Address:	Keerstraat 4, Erpe-Mere, 9420, Belgium
Number of employees:	8500
Number of vacancies:	92
Link to vacancies:	https://www.aldi.be/nl/jobs.html
Price comparison:	BELLUCCINI Alcohol-free aperitif, 3 pcs.: 2.49 EUR RAVINI Amaretto: 9.99 EUR APERINI Aperitivo: 5.99 EUR SILVERSTONE Brown rum: 11.99 EUR GRAND RAYON Cognac V.S.: 22.99 EUR GREYSON'S London dry gin: 11.49 EUR
Number of stores:	440
Awards and certifications:	GfK Best Brands Award Best Retailer of Belgium Superior Taste Award MSC Certification ASC Certification UTZ Certified Fairtrade Organic Certification (Euro-leaf) FSC Certification PEFC Certification
Company policies:	Privacy policy, Retour terugbetaling garantie
Discounts and promotions:	ALDI Points:digital loyalty program in the ALDI app where customers earn points on purchases to redeem for free products or discount vouchers Bonus Actions:special promotional challenges in the app that award extra loyalty points for reaching spending thresholds or purchasing specific products Digital Flyer:online weekly circular providing early access to upcoming promotions and special offers ALDI Newsletter:email service that delivers weekly digital flyers and personalized promotional updates to subscribers Free In-Store Wi-Fi:complimentary internet access provided in all Belgian stores to facilitate use of the digital app and loyalty program Digital Receipts:automatic storage of purchase records within the app for easier returns and expense tracking Smart Shopping List:digital tool in the app that suggests cost-saving private label alternatives for added branded items
Promotion names:	ALDI-folder Folder van deze week Folder van vorige week Folder van volgende week ALDI-punten Specials ALDI Finds Online only deals Smart shopping list Swap and Save Digital receipt
Media mentions:	brusselstimes.com, retaildetail.eu, esmmagazine.com, brusselstimes.com, retaildetail.eu

Working time

Not specified

Feedback form

Fill out the form

Complaints and suggestions form

Write a complaint

About the company

Description:	ALDI Belgium is a food retailer that operates a network of 440 stores across Belgium as of 2024. The company was founded in 1913 in Germany and entered the Belgian market in 1976. It provides a selection of approximately 1,600 permanent products and rotating weekly offers in its physical retail locations.
Categories:	Fruit & Vegetables Meat, Poultry & Fish Dairy & Plant-based Bakery & Pastry Frozen Drinks Salty & Sweet Snacks Pantry Bio & Health Baby Beauty & Hygiene Maintenance & Household Pet Shop Home & Leisure
Year of foundation:	1913
Founders:	Theo Albrecht; Karl Albrecht
News:	ALDI Belgium has implemented price reductions across 120 products to support consumer purchasing power. Six private label products were recognized as Best Product of the Year by Belgian consumers. The retailer is installing 900 electric vehicle charging stations across its store network in collaboration with PLUON. A new mobile application has been launched that allows customers to collect points and exchange them for rewards. Additionally, the private label soft drink brand River reached its 50th anniversary with an assortment of 24 varieties. The company is also recruiting over 300 additional employees for its sales teams and logistics operations.