Pam Panorama Support Service. How to file a complaint or leave a suggestion?

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This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.pampanorama.it/

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Address and phone

Contacts
Operator:+390415494111
Customer Service:+39800824039
Email
Customer Service:[email protected]
Privacy:[email protected]
Certified Email:[email protected]
Real Estate:[email protected]
Reviews on external sites:Trustpilot:2.5;Indeed:3.8;Glassdoor:3.6;Wanderlog:4.1
Country:Italy
Key conclusions from reviews:
Customers appreciate Pam Panorama for its high-quality fresh food, competitive pricing, and large parking facilities. Complaints focus on rude staff, long service wait times, and poor cleanliness in outdoor areas. Recommended improvements include better staff training and ensuring shelves are stocked before opening to avoid obstructing aisles. Read reviews from TripAdvisor and Yelp for more insights.
Social networks:Facebook, Instagram, Youtube, Linkedin
Legal name:Pam Panorama S.p.A.
Address:Via delle Industrie 8, Spinea, 30038, Italy
Number of employees:9000
Link to vacancies:https://www.pampanorama.it/lavora-con-noi
Number of stores:218
Awards and certifications:
  • Pam Panorama has been recognized with the Migliore Insegna award for 2023 and 2024, alongside the Insegna dell'Anno 2023-2024 honor. The company also holds ISO 14001 and ISO 45001 certifications.
Company policies:Privacy policy, Cookie policy, Termini e condizioni, Note legali
Discounts and promotions:
  • Carta Per Te:loyalty card that allows customers to accumulate points on purchases to be used for shopping vouchers or high-quality rewards from the dedicated catalog
  • App Pam Panorama:digital tool for managing the loyalty card, activating personal coupons, checking point balances, and accessing digital flyers
  • Premiamo la tua spesa:benefit program where accumulated points are converted into direct discounts on the total purchase amount at the checkout
  • Pam Panorama Gift Card:prepaid card available for purchase to be used as a payment method in stores or gifted to others
  • Convenienza Tripla:system of specific price reductions and targeted promotions reserved exclusively for loyalty card holders on branded and fresh products
  • Carta Per Te Gold:premium version of the loyalty card offering additional exclusive advantages and dedicated promotional events for frequent shoppers
Delivery cost:3.49 EUR
Promotion names:
  • Pam Flyer
  • Panorama Flyer
  • PremiaTi
  • 10% Online Shopping Discount
  • Always Low Prices
  • Senior Discount
  • Large Family Discount
  • The Treasures of Taste
  • Pam Panorama for Schools
  • Rewards Catalog
  • For You
  • Special Big Brands
  • Below Cost
  • Immediate Discount at Checkout
  • Convenience Every Day
Google Business Profile:Google Maps
Media mentions:retail-week.com, news.italianfood.net, bebeez.it, retaildetail.eu, news.italianfood.net

Working time

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About the company

Description:Pam Panorama is an Italian retail company founded in 1958 and headquartered in Spinea. As of 2024, the group operates approximately 600 points of sale, including hypermarkets and supermarkets, across 12 Italian regions. The company employs over 9,000 staff members and reported a turnover of approximately 2.7 billion euros in the 2023 fiscal year. 
Categories:
  • Fruit and Vegetables
  • Meat and Poultry
  • Fish
  • Cold Cuts and Cheeses
  • Gastronomy and Ready Meals
  • Dairy and Eggs
  • Bakery and Pastry
  • Frozen Foods
  • Pasta, Rice and Flour
  • Oil, Vinegar, Sauces and Canned Food
  • Breakfast, Sweets and Snacks
  • Beverages
  • Wine, Beer and Spirits
  • Personal Care and Health
  • Home and Cleaning
  • Pet Food
  • Infancy
  • Multimedia and Small Appliances
  • Textile and Leisure
Year of foundation:1958
Founders:Tito Bastianello;Giovanni Giol
Capital amount:51.600.000,00 EUR
News:
Pam Panorama has established a strategic partnership with Iberdrola to power its stores with renewable energy. The company received five awards at the international PLMA Salute to Excellence Awards for its private label products. Its wine line Calici Divini secured a victory at the Concours Mondial de Bruxelles. A dedicated Supplier Portal was introduced to facilitate structural business registrations and product listings. Expansion efforts include new store openings in Milan and a return to the historic center of Florence. Additionally, the company joined the Water Defenders Alliance to contribute to the protection of Italian waters.

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