Despar Italia Support Service. How to file a complaint or leave a suggestion?

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This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.despar.it/

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Address and phone

Contacts
Operator:+39049773768
Customer Service:+39800434300
Email
Customer Service:[email protected]
Privacy:[email protected]
Certified Email:[email protected]
Marketing:[email protected]
Reviews on external sites:Trustpilot:1.9;Indeed:3.8;Glassdoor:3.6;Wanderlog:4.2
Country:Italy
Key conclusions from reviews:
Customers appreciate Despar Italia for its wide selection of fresh produce, high-quality own-brand ranges, and friendly, helpful staff in many locations. Common complaints include higher prices in tourist-heavy areas, occasional issues with stock reliability for pre-ordered items, and long checkout wait times during peak hours. Suggestions for improvement focus on more consistent pricing across all store formats and enhancing reliability for specialty holiday orders.
Social networks:Facebook, Instagram, Youtube, Linkedin
Legal name:Despar Italia Società Consortile a r.l.
Address:Via Cristoforo Colombo 422,Rome,00145,Italy
Link to vacancies:https://www.despar.it/it/lavora-con-noi/
Price comparison:
  • Pear fruit drink without added sugar:0.79 EUR
  • Pinot bianco Tre Venezie:6.74 EUR
  • Zuegg 1 L:1.25 EUR
  • Coca Cola 2x1.5L:2.09 EUR
  • Pasta Garofalo 500g:0.89 EUR
  • Rieper 1kg:0.95 EUR
Number of stores:1300
Awards and certifications:
  • Despar Italia has received the Insegna dell'Anno award for 2024–2025, alongside recognition in the PLMA Awards 2020 and multiple ISO certifications including ISO 14001, ISO 45001, and ISO 39001. Other certifications include OHSAS 18001, Global G.A.P., and the Migliore Insegna 2022 award.
Company policies:Privacy policy, Cookie policy, Note legali
Discounts and promotions:
  • Despar Tribù:digital loyalty community where members collect Heart Points by scanning a personal code to unlock discount coupons and access exclusive app-only product offers
  • SPAR SEMPREMIA:loyalty program for Despar Centro Sud customers to collect points on purchases for redemption toward rewards and personalized promotions
  • Despar Sicilia App:mobile application featuring gamified point collection through quizzes and games to earn discount vouchers for in-store shopping
  • Happy Card Despar:prepaid gift card available in fixed denominations that can be used as a payment method at participating Despar, Eurospar, and Interspar stores
  • Despar Nordest Company Voucher:corporate welfare tool providing employees with digital gift cards for tax-exempt fringe benefits redeemable at selected store locations
  • Scuola Facendo:community benefit initiative allowing customers to order schoolbooks online and receive discount vouchers for future purchases while supporting local schools
Delivery cost:Yes
Promotion names:
  • Despar Flyer
  • Eurospar Flyer
  • Interspar Flyer
  • Passion for Quality
  • Always Chosen for You
  • Always Low Prices
  • Special Wellness
  • Despar Tribù
  • Scuola Facendo
  • Tour of Italy of Taste
  • Passion for Christmas
  • Special Grill
  • Heart Points
  • Exclusive App Offers
  • Di Vita Magazine
Google Business Profile:Google Maps
Media mentions:borsaitaliana.it, efanews.eu, spar-international.com, ilsole24ore.com, repubblica.it

Working time

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About the company

Description:Despar Italia is a retail consortium established in 1960 operating through six associate companies across Italy. As of 2023, the network comprises 1,424 stores with a total turnover of 4.4 billion euros. The organization employs 12,350 people and manages Despar, Eurospar, and Interspar retail formats.
Categories:
  • Fruit and Vegetables
  • Meat
  • Fish
  • Bread and Pastry
  • Dairy and Eggs
  • Cold Cuts and Cheeses
  • Gastronomy
  • Frozen Food
  • Pantry
  • Beverages
  • Wine and Spirits
  • Personal Care
  • Home Care
  • Pet Food
  • Baby
Year of foundation:1960
Founders:Adriaan van Well
Capital amount:200.000,00 EUR
News:
Despar Nord renewed its corporate commitment to gender equality, following the UNI/PdR 125:2022 certification to launch a new initiative. The organization manages direct points of sale under the Despar, Eurospar, and Interspar brands. It also supplies a network of affiliated stores through its distribution channels. The company employs a team consisting of approximately 10,000 collaborators. These personnel are distributed across various corporate headquarters and warehouses within the national network.

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