Norma Support Service. How to file a complaint or leave a suggestion?
This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.norma-online.de/
Phone: 4991124799997
Email: [email protected]
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Address and phone
| Contacts | |
| Customer Service: | +4991124799997 |
| NORMA Connect: | +498000033233 |
| NORMA Austria: | +43662880088 |
| Customer Service: | [email protected] |
| Imprint: | [email protected] |
| Data Protection: | [email protected] |
| Press: | [email protected] |
| Reviews on external sites: | Trustpilot:1.7;Apple App Store:4.8;Google Play Store:3.0 |
| Country: | Germany |
| Key conclusions from reviews: | Customers appreciate Norma for its low prices, weekly promotional offers, and the variety of its non-food special items. However, reviewers frequently report dissatisfaction with long wait times at checkouts, untidy store layouts, and poor customer service regarding online order deliveries and refunds. Suggestions for improvement include increasing the number of staff at cash registers and improving the reliability of the online shop's shipping process. |
| Social networks: | Facebook, Instagram |
| Legal name: | Norma Lebensmittelfilialbetrieb Stiftung & Co. KG |
| Address: | Manfred-Roth-Strasse 7, Furth, 90766, Germany |
| Number of vacancies: | 82 |
| Link to vacancies: | https://www.norma-online.de/de/jobs-karriere/ |
| Price comparison: |
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| Number of stores: | 1400 |
| Awards and certifications: |
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| Company policies: | Datenschutz, Agb, Cookie richtlinien, Impressum |
| Discounts and promotions: |
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| Delivery cost: | Delivery available:5.95 EUR |
| Promotion names: |
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| Credit: | Yes |
| Google Business Profile: | Google Maps |
| Media mentions: | esmmagazine.com, retaildetail.eu, freshplaza.com, esmmagazine.com, retaildetail.eu |
Working time
| Not specified |
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About the company
| Description: | Norma is a German food discounter founded in 1964 with headquarters in Nuremberg. It operates over 1,450 stores across Germany, France, Austria, and the Czech Republic, employing around 15,000 people. Norma has also been active in online retail with NORMA24 since 1999. |
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| Year of foundation: | 1964 |
| Founders: | Manfred Roth |
| News: | Norma has officially announced the expansion of its organic product range to include more regional items sourced from local farmers. The company is implementing a logistics modernization project by putting new, energy-efficient administrative and distribution centers into operation. A sustainability initiative has been launched to reduce the use of microplastics in various private-label cleaning and personal care products. The retailer has received multiple quality awards from the German Agricultural Society for its private-label food assortment. New store openings are continuing across several regions to increase the company's retail footprint and accessibility. These corporate updates focus on infrastructure development, ecological responsibility, and the maintenance of certified product standards. |
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