Alnatura Support Service. How to file a complaint or leave a suggestion?
This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.alnatura.de/
Phone: 4961513560
Email: [email protected]
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Address and phone
| Contacts | |
| Operator: | +4961513560 |
| Customer Service: | [email protected] |
| General: | [email protected] |
| Press: | [email protected] |
| Data Protection: | [email protected] |
| Real Estate: | [email protected] |
| Reviews on external sites: | Trustpilot:4.7 |
| Country: | Germany |
| Key conclusions from reviews: | Customers appreciate Alnatura for the high quality of its organic products, the pleasant store atmosphere, and the wide variety of vegan and vegetarian options. However, some reviewers express dissatisfaction with higher price points compared to other organic retailers and report occasional issues with the availability of specific items. Suggestions for improvement include expanding the loyalty program benefits and providing more consistent customer service across all branch locations. |
| Social networks: | Facebook, Instagram, Pinterest, Youtube, Linkedin, Xing |
| Legal name: | Alnatura Produktions- und Handels GmbH |
| Address: | Mahatma-Gandhi-Strasse 7, Darmstadt, 64295, Germany |
| Number of employees: | 3700 |
| Number of vacancies: | 28 |
| Link to vacancies: | https://www.alnatura.de/de-de/ueber-uns/mitarbeit/ |
| Price comparison: |
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| Number of stores: | 150 |
| Awards and certifications: |
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| Company policies: | Datenschutz, Agb, Cookie richtlinien, Impressum |
| Discounts and promotions: |
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| Delivery cost: | No delivery |
| Promotion names: |
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| Credit: | No |
| Google Business Profile: | Google Maps |
| Media mentions: | retaildetail.eu, retail-insight-network.com, siliconcanals.com, yumda.com, bluewin.ch |
Working time
| Not specified |
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About the company
| Description: | Alnatura, founded in 1984, is an organic food retailer headquartered in Darmstadt, Germany. The company operates 154 Alnatura Super Natur Markte in 10 German federal states and offers approximately 1,400 organic products. Alnatura also supplies over 13,000 retail partners across 14 European countries and employs approximately 3,700 people. In the fiscal year 2022/2023, Alnatura reported a net turnover of 1.24 billion Euros. |
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| Year of foundation: | 1984 |
| Founders: | Götz Rehn |
| News: | Alnatura has reached a milestone by achieving the certification of all its branded products according to the rigorous organic standards of various grower associations. The company is currently expanding its network of organic supermarkets with new store openings in major urban centers to increase accessibility to sustainable food. A new partnership with a digital grocery platform has been established to offer home delivery services for a wide selection of organic goods. The retailer is implementing an initiative to eliminate plastic film from its bread range by utilizing innovative paper-based packaging solutions. Investments are being made into the Alnatura Bio-Farm program to support small-scale organic agriculture and promote soil health across its supply chain. These corporate actions reflect the organization's focus on ecological integrity and the expansion of its retail footprint within the organic sector. |
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