Netto Marken-Discount Support Service. How to file a complaint or leave a suggestion?
This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.netto-online.de/
Phone: 498970066700
Email: [email protected]
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Address and phone
| Contacts | |
| Customer Hotline: | +498970066700 |
| Headquarters: | +4994713200 |
| Customer Service (Toll-free): | +498002000015 |
| Netto Reisen: | +493060690020 |
| App Support: | +4994713209158 |
| Customer Service: | [email protected] |
| Imprint: | [email protected] |
| Data Protection: | [email protected] |
| Press: | [email protected] |
| Career: | [email protected] |
| Reviews on external sites: | Trustpilot:2.3;Google Play Store:3.7;Apple App Store:4.5 |
| Country: | Germany |
| Key conclusions from reviews: | Customers appreciate Netto Marken-Discount for its low prices, frequent discount promotions, and the convenience of the mobile app for coupons. However, many reviewers report dissatisfaction with long checkout lines, untidy store shelves, and poor customer service regarding online order deliveries and refunds. Suggestions for improvement include increasing the number of staff at cash registers and improving the reliability of the online shop's shipping and returns process. |
| Social networks: | Facebook, Instagram, Youtube, Linkedin, Tiktok, Pinterest |
| Legal name: | Netto Marken-Discount Stiftung & Co. KG |
| Address: | Industriepark Ponholz 1, Maxhutte-Haidhof, 93142, Germany |
| Number of employees: | 84000 |
| Number of vacancies: | 91 |
| Link to vacancies: | https://www.netto-online.de/karriere/ |
| Price comparison: |
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| Number of stores: | 4400 |
| Awards and certifications: |
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| Company policies: | Datenschutz.chtm, Agb.chtm, Cookie richtlinien.chtm, Widerrufsbelehrung.chtm, Impressum.chtm |
| Discounts and promotions: |
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| Delivery cost: | Delivery available:4.95 EUR |
| Promotion names: |
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| Credit: | Yes |
| Google Business Profile: | Google Maps |
| Media mentions: | retaildetail.eu, esmmagazine.com, retaildetail.eu, reuters.com, esmmagazine.com |
Working time
| Not specified |
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About the company
| Description: | Netto Marken-Discount, headquartered in Maxhutte-Haidhof, Germany, has been part of the EDEKA Group since 2005. The company operates over 4,300 stores and employs approximately 84,000 people. It serves around 21 million customers weekly. |
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| Year of foundation: | 1928 |
| Founders: | Michael Schels |
| News: | Netto Marken-Discount has launched a nationwide fundraising campaign in collaboration with a major children's charity to support educational and nutritional projects. The company has implemented a new labeling system for its private-label meat products to provide consumers with more transparency regarding animal welfare standards. A strategic expansion of the regional product assortment has been completed, featuring a significant increase in items sourced from local farmers. The retailer is currently modernizing its logistics centers with automated technology to enhance the efficiency of store deliveries. Netto has also expanded its digital payment options by integrating new features into its mobile customer application. These initiatives reflect the company's focus on social responsibility, regional sourcing, and digital innovation within the discount retail sector. |
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