Netto Marken-Discount Support Service. How to file a complaint or leave a suggestion?

User rating
Share record
Comments0

This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.netto-online.de/

Go to company website

Address and phone

Contacts
Customer Hotline:+498970066700
Headquarters:+4994713200
Customer Service (Toll-free):+498002000015
Netto Reisen:+493060690020
App Support:+4994713209158
Email
Customer Service:[email protected]
Imprint:[email protected]
Data Protection:[email protected]
Press:[email protected]
Career:[email protected]
Reviews on external sites:Trustpilot:2.3;Google Play Store:3.7;Apple App Store:4.5
Country:Germany
Key conclusions from reviews:
Customers appreciate Netto Marken-Discount for its low prices, frequent discount promotions, and the convenience of the mobile app for coupons. However, many reviewers report dissatisfaction with long checkout lines, untidy store shelves, and poor customer service regarding online order deliveries and refunds. Suggestions for improvement include increasing the number of staff at cash registers and improving the reliability of the online shop's shipping and returns process.
Social networks:Facebook, Instagram, Youtube, Linkedin, Tiktok, Pinterest
Legal name:Netto Marken-Discount Stiftung & Co. KG
Address:Industriepark Ponholz 1, Maxhutte-Haidhof, 93142, Germany
Number of employees:84000
Number of vacancies:91
Link to vacancies:https://www.netto-online.de/karriere/
Price comparison:
  • Milka Schokolade 100 g:0.75 EUR
  • Kerrygold Extra 250 g:1.99 EUR
  • Coca-Cola 1.5 l:1.11 EUR
  • Ganze Putenbrust 1 kg:7.99 EUR
  • K-Classic Speisequark 250 g:0.65 EUR
  • Jacobs Krönung 500 g:4.44 EUR
Number of stores:4400
Awards and certifications:
  • Preissieger
  • Superior Taste Award
  • Chip Bester Online-Shop
  • Beliebtester Discounter in Mitteldeutschland
  • Handler des Jahres fur Wein, Bier & Spirituosen
  • Frankfurter International Trophy
  • DLG-Prazmiert
  • EHI-Siegel
  • Nr. 1 in der Kundenzufriedenheit
  • Beste App
  • WWF-Palmol-Check
  • Faire Ausbildung
  • Hochste Fairness im Job
  • Top Karrierechancen
  • QS-Prazzeichen
  • Bio-Siegel
  • EU-Bio-Siegel
  • Fairtrade-Zertifizierung
  • UTZ-Zertifizierung
  • Rainforest Alliance-Zertifizierung
  • MSC-Zertifizierung
  • ASC-Zertifizierung
  • Bio Zertifizierung DE-OKO-060
Company policies:Datenschutz.chtm, Agb.chtm, Cookie richtlinien.chtm, Widerrufsbelehrung.chtm, Impressum.chtm
Discounts and promotions:
  • Netto App:digital application providing access to mobile payment, digital coupons, and store-specific promotional offers
  • DeutschlandCard:loyalty program allowing customers to collect points on purchases and redeem them for rewards or credit
  • Netto Geschenkkarten:prepaid gift cards available for purchase and used as a payment method in physical stores
  • Netto Newsletter:digital subscription service providing regular information on weekly offers, coupons, and promotional campaigns
  • Netto Online-Gutscheine:promotional codes and vouchers issued for use on the company's online shop.
Delivery cost:Delivery available:4.95 EUR
Promotion names:
  • Angebote der Woche
  • Online-Prospekt
  • Netto-App Coupons
  • DeutschlandCard Angebote
  • Wochenend-Kracher
  • Monats-Angebote
  • Marken-Hits
  • Prospekt-Highlights
  • Netto-Online Exklusiv
  • Gewinnspiele
  • Saison-Specials
  • Newsletter-Gutscheine
Credit:Yes
Google Business Profile:Google Maps
Media mentions:retaildetail.eu, esmmagazine.com, retaildetail.eu, reuters.com, esmmagazine.com

Working time

Not specified

Feedback form

Feedback form
Fill out the form

Complaints and suggestions form

Form for complaints and suggestions
Write a complaint

About the company

Description:Netto Marken-Discount, headquartered in Maxhutte-Haidhof, Germany, has been part of the EDEKA Group since 2005. The company operates over 4,300 stores and employs approximately 84,000 people. It serves around 21 million customers weekly.
Categories:
  • Fruits & Vegetables
  • Dairy Products & Eggs
  • Sausage, Meat & Fish
  • Cheese
  • Frozen Food
  • Bread & Baked Goods
  • Spreads & Muesli
  • Canned Goods & Ready Meals
  • Pasta, Rice & Sauces
  • Oils, Vinegar & Spices
  • Sweets, Snacks & Pastries
  • Beverages
  • Coffee, Tea & Cocoa
  • Drugstore & Household
  • Pet Food
  • Non-Food
Year of foundation:1928
Founders:Michael Schels
News:
Netto Marken-Discount has launched a nationwide fundraising campaign in collaboration with a major children's charity to support educational and nutritional projects. The company has implemented a new labeling system for its private-label meat products to provide consumers with more transparency regarding animal welfare standards. A strategic expansion of the regional product assortment has been completed, featuring a significant increase in items sourced from local farmers. The retailer is currently modernizing its logistics centers with automated technology to enhance the efficiency of store deliveries. Netto has also expanded its digital payment options by integrating new features into its mobile customer application. These initiatives reflect the company's focus on social responsibility, regional sourcing, and digital innovation within the discount retail sector.

How quickly did you manage to contact support?

Couldn't get through!
31
1-3 minutes
11
5-10 minutes
6
Add a comment
Close

About ratings and reviews

Ratings are based on recent reviews from people in your region

Device type

MapView street

Directions

Directions

Show street

Get directions

Similar Companies

Germany

Ukraine

France

Share with friends:

10%
Our site uses cookies.

Privacy and Cookie Policy: This site uses cookies. By continuing to use the site, you agree to their use.