Netto Support Service. How to file a complaint or leave a suggestion?

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This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: http://www.netto.fr/

Email:
Go to company website

Address and phone

Contacts
Customer Service:+33800550018
Switchboard:+33156083250
Reviews on external sites:Google Play:3.5
Country:France
Key conclusions from reviews:
Customers appreciate the low price points, the quality of the fresh produce, and the speed of the checkout process in most locations. However, many reviews highlight issues with frequent stock shortages of promotional items and a perceived lack of store cleanliness. Suggested improvements include increasing the frequency of shelf restocking and ensuring better maintenance of the in-store shopping environment.
Social networks:Facebook, Instagram
Legal name:ITM ALIMENTAIRE INTERNATIONAL
Address:24 rue Auguste Chabrières, Paris, 75015, France
Number of vacancies:37
Link to vacancies:https://www.carrieres-mousquetaires.com/accueil
Price comparison:
  • Yellow onions (2kg): €1.49
  • Extra-fine green beans (800g): €1.15
  • Superior cooked ham (rindless, x4): €1.95
  • Grated Emmental cheese (200g): €1.69
  • Pulp-free orange juice (1L): €1.25
  • Liquid laundry detergent (2L): €3.99
Number of stores:306
Awards and certifications:
  • Agriculture Biologique (AB)
  • Bio Europe (Eurofeuille)
  • Label Rouge
  • MSC
  • ASC
  • HVE (High Environmental Value)
  • Pavillon France
  • Flavors of the Year 2024
  • Voted Product of the Year 2024
Company policies:Politique de donnees personnelles, Conditions generales d utilisation, Politique de cookies, Mentions legales
Discounts and promotions:
  • Ma carte Netto: A loyalty program that allows members to accumulate euros in a digital kitty by purchasing products with specific cagnotte offers
  • Application Netto France: A mobile application used to digitize the loyalty card, track accumulated rewards, and access exclusive digital offers
  • Carte cadeaux Netto: A physical card that can be loaded with a specific amount and used as a means of payment in Netto stores
  • Newsletter Netto: A digital subscription service providing customers with weekly promotional information and special deals
Delivery cost:Delivery available: cost not specified
Promotion names:
  • Brochure
  • Weekly offers
  • 2ND AT -60%
  • 2ND AT -50%
  • 2ND AT -40%
  • 2ND AT -30%
  • -20% IMMEDIATE DISCOUNT
  • -17% IMMEDIATE DISCOUNT
  • -16% IMMEDIATE DISCOUNT
  • -15% IMMEDIATE DISCOUNT
  • -11% IMMEDIATE DISCOUNT
  • -10% IMMEDIATE DISCOUNT
  • Ma Carte Netto
  • Gourmet Escape
  • The fullest shopping cart in France at the cheapest price
Google Business Profile:Google Maps
Media mentions:retaildetail.eu, clearygottlieb.com, lsa-conso.fr, lineaires.com, pointsdevente.fr

Working time

Not specified

Feedback form

Feedback form
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Complaints and suggestions form

Form for complaints and suggestions
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About the company

Description:Netto was founded in 1991 and is the discount banner of Groupement Les Mousquetaires. The company operates approximately 300 points of sale across France as of 2024. In 2023, the brand reported a turnover of 1.6 billion euros and manages a catalog of over 1,000 daily essential products.
Categories:
  • Fresh Produce
  • Seasonal Fruits and Vegetables
  • Meats
  • Fish
  • Breads
  • Pastries
  • Cakes
  • Seafood
  • Household Goods
  • Hygiene
  • Beauty
  • Savory Groceries
  • Sweet Groceries
  • Frozen Foods
  • Beverages
  • Pet Supplies
Year of foundation:2001
Capital amount:117 149 184 euros
News:
Netto operates as a discount brand within the Mousquetaires Group and maintains an official system for publishing product recall notices and safety errata. The company has implemented a digital loyalty program called Ma Carte Netto that is managed through a dedicated mobile application for consumer benefits. Official documentation confirms the retailer provides a vehicle rental service available across participating store locations.

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