Franprix Support Service. How to file a complaint or leave a suggestion?
This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://franprix.fr/
Phone: 33970818181
Email: [email protected]
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Address and phone
| Contacts | |
| Customer Service: | +33970818181 |
| Switchboard: | +33178999000 |
| customer service: | [email protected] |
| data protection: | [email protected] |
| recruitment: | [email protected] |
| anti-discrimination: | [email protected] |
| app support: | [email protected] |
| consumer mediation: | [email protected] |
| Reviews on external sites: | Trustpilot:1.6; Wanderlog:3.7 |
| Country: | France |
| Key conclusions from reviews: | Customers appreciate the convenient urban locations, extended opening hours, and the quality of the fresh bakery and snacking sections. However, many reviews express dissatisfaction with high prices, frequent pricing errors between shelves and checkouts, and long wait times at registers. Common suggestions for improvement include increasing the number of staff during peak hours and improving the reliability of the loyalty application for in-store discounts. |
| Social networks: | Facebook, Instagram, Linkedin, Tiktok |
| Legal name: | Distribution Franprix |
| Address: | 2 route de l'Île Barbière, Vitry-sur-Seine, 94400, France |
| Number of vacancies: | 54 |
| Link to vacancies: | https://recrutement.franprix.fr/ |
| Price comparison: |
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| Number of stores: | 1100 |
| Awards and certifications: |
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| Company policies: | Protection des donnees personnelles, Conditions generales d utilisation, Politique de cookies, Mentions legales |
| Discounts and promotions: |
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| Delivery cost: | Delivery available: cost not specified |
| Promotion names: |
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| Google Business Profile: | Google Maps |
| Media mentions: | reuters.com, lemonde.fr, retaildetail.eu, cxmtoday.com, prnewswire.com |
Working time
| Not specified |
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About the company
| Description: | Franprix was founded in 1958 and is a subsidiary of the Casino Group. It operates approximately 1,100 stores located primarily in Paris and the Île-de-France region. The company provides grocery retail services and reported a business volume of 1.6 billion euros in 2023. |
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| Year of foundation: | 1958 |
| Founders: | Jean-Louis Descours |
| Capital amount: | 30 800 000 euros |
| News: | Franprix has established a dedicated section on its website to communicate official product recalls and safety alerts directly to consumers. The company maintains a strategic focus on urban convenience by expanding its delivery services through partnerships with specialized platforms. Official documentation confirms the implementation of the bibi! loyalty program, which offers personalized rewards and digital management of customer benefits. |
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