Auchan Support Service. How to file a complaint or leave a suggestion?
This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.auchan.fr/
Phone: 33359305930
Email: [email protected]
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Address and phone
| Contacts | |
| Customer Service: | +33359305930 |
| Switchboard: | +33320816800 |
| external communication: | [email protected] |
| data protection: | [email protected] |
| customer service (Hungary): | [email protected] |
| data protection (Hungary): | [email protected] |
| Reviews on external sites: | Trustpilot:1.4; App Store:4.6; Google Play:3.6 |
| Country: | France |
| Key conclusions from reviews: | Customers appreciate the extensive product selection, competitive pricing, and the convenience of the drive-thru collection service. However, many reviews highlight long wait times at checkout, issues with order completeness for online deliveries, and inconsistent responsiveness from customer service. Suggestions for improvement include increasing the number of staff during peak hours and improving the accuracy of inventory tracking on the mobile application. |
| Social networks: | Facebook, Instagram, Tiktok, Youtube, X, Pinterest |
| Legal name: | Auchan Hypermarché |
| Address: | 200 rue de la recherche, Villeneuve d'Ascq, 59650, France |
| Number of employees: | 153965 |
| Number of vacancies: | 72 |
| Link to vacancies: | https://www.auchan-recrute.fr/ |
| Price comparison: |
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| Number of stores: | 2354 |
| Awards and certifications: |
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| Company policies: | Politique de confidentialite, Conditions generales, Mentions legales, Cookies |
| Discounts and promotions: |
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| Delivery cost: | Delivery available: cost not specified |
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| Google Business Profile: | Google Maps |
| Media mentions: | reuters.com, bloomberg.com, retaildetail.eu, clearygottlieb.com, business-review.eu |
Working time
| Not specified |
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About the company
| Description: | Auchan was founded in 1961 in Roubaix, France, by Gérard Mulliez. The company operates in 12 countries with 2,100 points of sale and employs 154,000 people as of 2024. In 2023, the group reported a total revenue of 32.9 billion euros. |
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| Year of foundation: | 1961 |
| Founders: | Gérard Mulliez |
| Capital amount: | 568 534 500 EUR |
| News: | Auchan Retail and Intermarché have entered into a long-term strategic partnership focused on joint purchasing for both food and non-food sectors. The company is actively executing a store consolidation plan following the acquisition and transition of several locations from the Casino Group. Official reports confirm the implementation of a new social and economic project aimed at simplifying the organization's regional management structures. |
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