Picard Support Service. How to file a complaint or leave a suggestion?
This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.picard.fr/
Phone: 33970821000
Email: [email protected]
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Address and phone
| Contacts | |
| Customer Service: | +33970821000 |
| Switchboard: | +33164458000 |
| customer service: | [email protected] |
| loyalty program: | [email protected] |
| loyalty program: | [email protected] |
| data protection: | [email protected] |
| fraud reporting: | [email protected] |
| webmaster: | [email protected] |
| Reviews on external sites: | Trustpilot:4.5; App Store:4.8; Google Play:4.6 |
| Country: | France |
| Key conclusions from reviews: | Customers appreciate the high quality and variety of frozen food products, the cleanliness of the stores, and the speed of the checkout process. However, some reviews express dissatisfaction with high prices for certain premium items and occasional delivery delays for online orders. Common suggestions for improvement include expanding the selection of organic or vegan options and enhancing the reliability of the home delivery tracking system. |
| Social networks: | Facebook, Instagram, Tiktok, Youtube, Pinterest |
| Legal name: | Picard Surgelés |
| Address: | 1 Route Militaire, Fontainebleau, 77300, France |
| Number of employees: | 4500 |
| Number of vacancies: | 62 |
| Link to vacancies: | https://recrutement.picard.fr/ |
| Price comparison: |
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| Number of stores: | 1100 |
| Awards and certifications: |
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| Company policies: | Donnees personnelles, Conditions generales de vente, Politique cookies, Mentions legales |
| Discounts and promotions: |
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| Delivery cost: | Delivery available: cost not specified |
| Promotion names: |
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| Google Business Profile: | Google Maps |
| Media mentions: | reuters.com, bloomberg.com, ft.com, retaildetail.eu |
Working time
| Not specified |
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About the company
| Description: | Picard Surgelés was founded in 1906 as Les Glacières de Fontainebleau and adopted its current name in 1962. The company operates over 1,100 stores in France and maintains a presence in international markets including Belgium, Italy, and Japan. It offers a catalog of approximately 1,200 frozen food products and manages home delivery services across the French territory. |
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| Year of foundation: | 1906 |
| Founders: | Raymond Picard |
| Capital amount: | 2 485 858 euros |
| News: | Picard has established a dedicated section on its website to communicate official product recalls and safety alerts to consumers. The company maintains a partnership with the nonprofit organization Terre de Liens to support the installation of new organic farmers in France. Through its corporate social responsibility program, the retailer implements measures to reduce its carbon footprint and optimize the energy efficiency of its freezer equipment. |
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