Casino Support Service. How to file a complaint or leave a suggestion?

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Truemagic-coder Bevan Hunt

This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.supermarches-casino.fr/

Address and phone

Contacts
Customer Service:	+33800133016
Switchboard:	+33477453131
Email
customer service:	[email protected]
media relations:	[email protected]
media relations:	[email protected]
investor relations:	[email protected]
investor relations:	[email protected]
investor relations:	[email protected]
quality control:	[email protected]
import management:	[email protected]
Reviews on external sites:	Trustpilot:1.1; App Store:4.6; Google Play:3.9
Country:	France
Key conclusions from reviews:	Customers appreciate the extended opening hours, the convenience of the Casino Max app, and the variety of fresh products. However, many reviews highlight high prices compared to competitors, long wait times at autonomous checkouts, and issues with incorrect shelf pricing.
Social networks:	Facebook, Instagram
Legal name:	DISTRIBUTION CASINO FRANCE
Address:	1 Cours Antoine Guichard, Saint-Étienne, 42000, France
Number of employees:	25000
Number of vacancies:	78
Link to vacancies:	https://recrutement.groupe-casino.fr/
Price comparison:	Fish Steak of Cooked Prawns: 8.50 EUR Pure Pork Dry Sausage: 2.15 EUR Superior Cooked Ham, Skinless: 3.49 EUR Grated French Emmental Cheese: 1.89 EUR Sunflower Oil 1L: 1.75 EUR Pulp-Free Orange Juice 1L: 1.55 EUR
Number of stores:	8600
Awards and certifications:	Agriculture Biologique (AB) Bio Europe (Eurofeuille) Label Rouge MSC ASC FSC PEFC GOTS OEKO-TEX Standard 100 European Ecolabel Fairtrade (Max Havelaar) Rainforest Alliance HVE (High Environmental Value) Flavors of the Year 2024 Retailer of the Year 2024
Company policies:	Donnees personnelles, Mentions legales, Politique cookies, Mentions legales
Discounts and promotions:	Ma Carte Coup de Pouce: A free loyalty card that allows members to accumulate euros in a digital kitty through specific product purchases and enjoy exclusive discounts on national brands Cagnottage: A reward mechanism where a percentage of the purchase price is credited to the loyalty account for use on future shopping trips Application Casino: A mobile application that provides access to the digital loyalty card, balance tracking of the kitty, and personalized discount coupons Opération Fidélité: Recurring promotional events where loyalty cardholders can earn high percentages of rewards on selected products or categories Carte Cadeau Casino: A prepaid card available for purchase that can be used as a payment method in participating stores Bon de Réduction: Digital or printable coupons available to members providing immediate price reductions on specific items Baisse de Prix: A program featuring permanent or temporary price reductions on a selection of major brands exclusively for participating store customers Newsletter Casino: A subscription-based tool providing customers with early access to promotional flyers and personalized commercial updates
Delivery cost:	Delivery available: cost not specified
Promotion names:	Current promotions February Best Deals: share winter with gourmet delight! MARDI GRAS RAMADAN LOYALTY Easter CASINO BRAND LOYALTY OPERATION PRICE DROP ON A SELECTION OF MAJOR BRANDS Best Deals & News
Google Business Profile:	Google Maps
Media mentions:	reuters.com, retaildetail.eu, bloomberg.com, investing.com, ttnews.com

Working time

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Feedback form

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Complaints and suggestions form

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About the company

Description:	Casino Group was founded in 1898 in Saint-Étienne, France, by Geoffroy Guichard. Following a financial restructuring completed in March 2024, the company operates approximately 8,600 points of sale across France and internationally through banners including Monoprix, Franprix, Vival, and Spar. The group reported a consolidated net sales of 9 billion euros for the 2023 fiscal year.
Categories:	Groceries Fresh Produce Beverages Cleaning Supplies Hygiene and Beauty Leisure Frozen Foods Pets
Year of foundation:	1898
Founders:	Geoffroy Guichard
Capital amount:	100 000 000 EUR
News:	The Casino Group has finalized the sale of its hypermarket and supermarket portfolio to Intermarché, Auchan, and Carrefour. This strategic divestment includes the transfer of several hundred stores and their associated service stations. The company has officially launched a new brand identity for its remaining convenience store network under the Petit Casino and Spar banners.

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