El Corte Inglés Supermercado Support Service. How to file a complaint or leave a suggestion?
This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.elcorteingles.es/supermercado/
Phone: 34900494656
Email: [email protected]
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Address and phone
| Contacts | |
| Customer Service: | +34 900 494 656 |
| Online Orders: | +34 901 122 122 |
| Customer Service: | [email protected] |
| Data Protection: | [email protected] |
| Shopping Support: | [email protected] |
| Reviews on external sites: | Trustpilot:3.2;Glassdoor:3.4;Indeed:3.7;Tripadvisor:3.0 |
| Country: | Spain |
| Key conclusions from reviews: | Customers report high-quality fresh produce and professional in-store staff, while frequently citing issues with delayed online deliveries, missing items, and poor customer service. Suggested improvements focus on updating real-time inventory tracking and providing more accurate delivery windows for online grocery orders. |
| Social networks: | Facebook, X, Instagram, Youtube, Linkedin, Tiktok |
| Legal name: | El Corte Inglés, S.A. |
| Address: | Calle Hermosilla, 112, Madrid, 28006, Spain |
| Number of employees: | 81714 |
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| Company policies: | Politica de privacidad, Condiciones de uso, Politica de cookies, Condiciones de compra |
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| Delivery cost: | Delivery available:8 Euro |
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| Google Business Profile: | Google Maps |
| Media mentions: | reuters.com, bloomberg.com, esmmagazine.com, retail-insight-network.com, ft.com |
Working time
| Not specified |
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About the company
| Description: | El Corte Inglés, a Spanish department store chain founded in 1940 by Ramón Areces and César Rodríguez, operates as a diversified group with over 1,600 commercial establishments across Spain and Portugal. In the 2024-2025 fiscal year, the group achieved a total transaction revenue of 16.675 billion euros and a net income of 512 million euros. Its business lines include retail departments, travel agencies, insurance services, and financial services, employing more than 81,700 people. |
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| Year of foundation: | 1940 |
| Founders: | Ramón Areces; César Rodríguez |
| Capital amount: | 454,600,944 € |
| News: | El Corte Inglés finalized a strategic plan for the period to 2030 with investments exceeding three billion euros. The group reported total consolidated revenues of 16.675 billion euros with a like-for-like sales increase of 4.3 percent. Recurring net profit reached 470 million euros while consolidated EBITDA rose by nearly 12 percent to 1.209 billion euros. The company appointed a new Chairwoman and a new CEO to lead its executive restructuring. Expansion efforts in the grocery division include opening new large-format supermarkets in street-level locations outside of existing department stores. The retailer completed a bond issuance of 500 million euros to diversify financing sources and address upcoming debt maturities. |
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