Consum Support Service. How to file a complaint or leave a suggestion?
This online resource is not an official company website, is not affiliated with it by affiliation, partnership or representation and does not act on its behalf. Information is posted for informational purposes only. Current and legally significant information is published exclusively on the official company website: https://www.consum.es/
Phone: 34900500126
Email: [email protected]
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Address and phone
| Contacts | |
| Customer Service: | +34 900 500 126 |
| Head Office: | +34 961 974 000 |
| Data Protection: | [email protected] |
| Customer Service: | [email protected] |
| Reviews on external sites: | Trustpilot:1.8;Glassdoor:3.6;Indeed:3.8;Wanderlog:4.5 |
| Country: | Spain |
| Key conclusions from reviews: | Customers value Consum for its competitive pricing, high-quality fresh food sections—particularly the butcher and fish counters—and the benefits of its Mundo Consum loyalty program. However, external reviews highlight recurring issues with store layout being perceived as cramped or crowded and frequent discomfort caused by employees restocking shelves during peak shopping hours. Suggestions for improvement focus on better managing the timing of floor maintenance and restocking activities to ensure a smoother, less intrusive shopping experience for visitors. |
| Legal name: | Consum, S. Coop. V. |
| Number of employees: | 21216 |
| Link to vacancies: | https://www.consum.es/trabaja-con-nosotros/ |
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| Number of stores: | 977 |
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| Company policies: | Politica de privacidad, Aviso legal, Politica de cookies, Condiciones de compra |
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| Delivery cost: | Delivery available:7.00 EUR for orders under 60.00 EUR and 4.00 EUR for orders equal to or above 60.00 EUR. |
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| Google Business Profile: | Google Maps |
| Media mentions: | retaildetail.eu, hortidaily.com, esmmagazine.com, foodretail.es, valenciaplaza.com |
Working time
| Not specified |
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About the company
| Description: | Consum is a Spanish retail cooperative founded in 1975 with headquarters in Silla, Valencia. As of the 2023 fiscal year, the cooperative operates 933 stores, including 485 of its own centers and 448 Charter franchises, across the Mediterranean coast and interior regions of Spain. The company employs 21,216 people and reported a turnover of 4.388 billion euros for the 2023 period. |
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| Year of foundation: | 1975 |
| News: | Consum increased salaries for its entire workforce and expanded its physical footprint with new store openings in Ciudad Real and Orihuela. The company strengthened its personnel for the summer season by offering 3,800 jobs and donated over 9,300 tons of food through its Profit program. An automated system was incorporated at the Murcia logistics center to enhance package movement capacity. The Charter franchise network also expanded, surpassing 500 supermarkets following new store openings. These developments reflect the company's focus on personnel, logistics, and expansion. |
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